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Creek Nation Casino Muskogee - Customer Service Representative Resume Example

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Harper Bailey
XXX XXXXX XXXX XXXXXX, Muskogee, OK 74401
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

.

Highly trained Psych Tech with strong clinical abilities and a successful career in both Adult Inpatient Psych

Care and Customer Service Representative in a casino facility. Proactive and organized with passionate commitment to first-rate patient care.

Skills
  • Complex Problem Solving
  • Time Management
  • Judgment and Decision Making
  • Active Learning
  • Monitoring
  • Learning Strategies
  • Instructing
  • Customer and Personal Service
  • Active Listening
Experience
Customer Service Representative Feb 2013Aug 2013 Creek Nation Casino Muskogee Muskogee, OK Used software tools including: KCMS, Internet, Microsoft Office. Spoke with customers by phone and in person. Provided information about products and services. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customer's needs were met. Ensured that appropriate changes were made to resolve customers concerns. Effectively identified customer concerns over the phone. Responded to customer inquiries. Assessed validity of customer complaints. Determined possible causes of customer complaints. Maintained effective working relationships with customers, sales personnel and internal departments. Knowledge sets include: Calls, Data Entry, Desktop computers, Electronic mail software, Microsoft Excel, Microsoft Office 200, Microsoft Outlook, Microsoft Windows, Microsoft Word, Multi-line telephone systems, Phone headsets, Voice broadcasting systems.
Cage Cashier Mar 2012Feb 2013 Creek Nation Casino Muskogee Muskogee, OK Used software tools including: KCMS and New Wave. Complied with all gaming regulations. Converted currency for gaming patrons using gaming checks, coupons, tokens, and coins. Maintained confidentiality of customer transactions. Counted funds and reconciled daily transactions to balance books. Maintained cage security. Determined cash requirements for windows. Processed credit card advances for patrons. Maintained security over cash drawer. Upheld Title 31 compliance at all times. Balanced all money transactions and paperwork. Provided customer service to all guests. Knowledge sets include: 10-key calculators, Automatic coin sorters, Balance, Balance Sheets, Cash Advance terminals, Compliance, Compliance Requirements, Credit Card processing machines, Currency scanners, Desktop computers, Money, Regulatory Compliance.
Psych Tech Feb 2009Mar 2012 Muskogee Regional Medical Center Muskogee, OK Gave basic behavioral and psychiatric care to mentally or developmentally disabled patients. Followed physician instructions and hospital procedures. Observed and monitored patients' physical condition and behavior. Reported significant changes in patient behavior or physical conditions. Took and charted patients' temperature, pulse, blood pressure, and respiration. Provided psychiatric and personal care to patients. Communicated and interacted with patients. Attended to the physical appearance of patients, including hair washing, shaving, oral care, and nail care. Encouraged patients to develop work and life skills. Taught patients strategies to promote wellness and independence. Aided patients in performing activities of daily living. Certification(s): CPR. Knowledge sets include: Emergency Carts, Emergency or resuscitation carts, Glucometers, Glucose monitors or meters, Hospital beds, patient restraints, patient stabilization or fall prevention devices or accessories.
Education
High School Diploma : General Studies May 1994 Tahlequah High School Tahlequah, OK
Social Work/Psychology Northeastern State University Tahlequah, OK
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Resume Details

This is a real resume for a Customer Service Representative in Muskogee, Oklahoma with experience working for such companies as Creek Nation Casino Muskogee, Muskogee Regional Medical Center. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Creek Nation Casino Muskogee
  • Muskogee Regional Medical Center

Previous Job Positions:

  • Customer Service Representative
  • Cage Cashier
  • Psych Tech

Schools:

  • Tahlequah High School
  • Northeastern State University

Level of Education:

  • High School Diploma

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