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Convey Health Solutions - Customer Service Representative Resume Example

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XXXX XX XXXX XXXX XXXXX
Port Saint Lucie, FL 34952
Ph: XXXXX XXXXXXXX
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Ariana Alexander
Summary

Accomplished and energetic associate with a solid history of achievement in service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include goals, customer service and meeting expectations.

Skills
  • Cash Handling
  • Customer Service
  • Operation and Control
  • Time Management
  • Active Learning
  • Mathematics
  • Complex Problem Solving
Experience
Customer Service Representative Oct 2014Jan 2015 Convey Health Solutions Fort Pierce, FL
  • Confer with customers by telephone to provide information about products, services, cancel accounts, or obtain details of complaints.
  • Adhere to the Health Insurance Portability and Accountability Act (HIPAA) laws to protect member personal information
  • Assist caller with their Physician changes.
  • Review insurance policy to determine coverage. 
Cashier/Customer Service Associate Apr 2014Nov 2014 Publix Super Market Jensen Beach, FL
  • Receive payment by cash, check, credit cards, gift cards, vouchers, or debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers to ensure that amounts are correct and that there is adequate change.
  • Offer customers carry-out service at the completion of transactions.
  • Process merchandise returns and exchanges.
  • Cash checks for customers.
  • Assist customers by providing information and resolving their complaints.
  • Utilized in other areas of the store, such as the Deli and Grocery aisles when needed. 
Front End Supervisor Jun 2013Apr 2014 A.C. MOORE ARTS & CRAFTS Port Saint Lucie, FL
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Provide customer service by greeting and assisting customers while responding to customer inquiries and complaints. 
  • Manage staff, preparing work schedules and assigning specific duties.
  • Receive payment by cash, check, credit cards, debit cards, gift cards and vouchers.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans.
  • Supervise associates and provide on-the-job training.
  • Stock shelves, mark prices on shelves and items.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Sell materials, equipment, and other items from stock in retail setting.
  • Answer business telephone.
Spa Front Desk/Member Server Jan 2012Feb 2013 PGA NATIONAL RESORT & SPA Palm Beach Gardens, FL
  • Coordinate facility schedules to maximize usage and efficiency.
  • Make and confirm reservations.
  • Process guest payment for spa services.
  • Take food orders and relay orders into Point of Sale (POS) system for kitchen preparation. 
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets are followed.
  • Load trays with eating utensils, napkins, or condiments to complement meal.
  • Stock service stations with items such as ice, napkins or straws.
  • Total checks, present them to customers and accept payment for services. 
Stock Clerks, Sales Floor Nov 2012Jan 2013 ARMANI EXCHANGE Palm Beach Gardens, FL
  • Provide customer service by greeting and assisting customers.
  • Assist customers with selecting complete outfits for wear.
  • Recommend accessories to add to their purchase such as belts, wallets, purses, hats and jewelry.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
Banquet Supervisor/Banquet Captain Feb 2007Dec 2011 CLUB CORP
MONARCH COUNTRY CLUB Palm City, FL 2009-2011
THE TOWER CLUB Fort Lauderdale, FL 2007-2009
  • Greet and seat guests, present menus and wine lists.
  • Suggestive selling of special events and up-selling menu items.
  • Supervise and participate in kitchen and dinning area cleaning activities.
  • Observe and evaluate workers and work procedures to ensure quality standards of service.
  • Assign duties, responsibilities and work stations to employees in accordance with requirements.
  • Train workers in service, sanitation and safety procedures.
  • Present bills and accept payments.
  • Perform some food preparation or service tasks such as cleaning tables, serving food and drinks when necessary.
  • Greet customers and ask about the quality of service they are receiving.
  • Check identification of customers to verify age requirements for the purchase of alcohol. 
  • Collect money for drinks served.
  • Stock bar with beer, wine, liquor, ice, glassware, napkins, straws and all related supplies.
  • Balance cash register.
Education
High School Diploma: General Studies Pembroke Pines, FL, United States McArthur High School Jun 2003
Awards

Shining Star, Convey Health Solutions, November 2014

Employee of the Quarter, Monarch, September 2010
Hospitality Hero Award, Denny's, July 2010

Employee of the Month, The Tower Club, July 2007

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Resume Details

This is a real resume for a Customer Service Representative in Port Saint Lucie, Florida with experience working for such companies as Convey Health Solutions, Publix Super Market, Ac Moore Arts & Crafts. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Convey Health Solutions
  • Publix Super Market
  • AC MOORE ARTS & CRAFTS

Previous Job Positions:

  • Customer Service Representative
  • Cashier
  • Customer Service Associate
  • Front End Supervisor
  • Spa Front Desk

Schools:

  • McArthur High School

Level of Education:

  • High School Diploma

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