Convergys - Customer Service Representative Resume Example

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Brooklyn Henderson
XXX XXXXXX XXXX XXXXX XXXXX XXXXXXXXX , Jacksonville , FL 32218 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

 Motivated leader with strong organizational and prioritization abilities. Currently looking for a suitable position within a fast growing company who promotes from within. Having a real passion for customer service and sales, with a strong desire to exceed customer expectations.

Skills
  • Administration and Management
  • Clerical
  • Judgment and Decision Making
  • Time Management
  • Active Learning
  • Instructing
  • Sales and Marketing
  • Customer and Personal Service
Experience
Customer Service Representative 05/2014 to 06/2015
Convergys JACKSONVILLE, FL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Customer Servive Representative 12/2013 to 05/2014
Contracor Connection JACKSONVILLE, FL
  • Reviews dashboard for outstanding assignments.
  • Contacts contractors for file status (site inspection, estimate upload, etc.).
  • Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the job or project.
  • Assists external clients with customer service inquires.
  • Participates in special projects or performs duties in other areas as requested.
Assistant Manager 10/2012 to 11/2013
Family Dollar JACKSONVILLE, FL
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
Shift supervisor 02/2011 to 07/2012
Starbucks JACKSONVILLE, FL
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
Education
High School Diploma: Jun 2013 Lighthouse christian academy - Saint Augustine, FL

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About this resume

Customer Service Representative FROM Jacksonville , Florida RESUME

This is a resume for a Customer Service Representative in Jacksonville, Florida with experience working for such companies as Convergys and Contracor Connection. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
Lighthouse christian academy