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Concentrix - Customer Service Representative Resume Example

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Alexa Coleman
XXX XXXXXXXX XXXXXXX , Norcross, GA 30092
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Multi-faceted, efficient & reliable administrative professional with 4+ years of experience supporting Apple, sales departments and managers to improve internal operations for small/huge businesses. I assist with training, as well as floor support.

I managed a Restaurant for 8+months, primarily fast food and handled the hiring procedures, store counts, and managing staff.

Skills

>Experienced in computer technology >Knowledge in law enforcement procedures

>Experienced, Excel, and has knowledge in Enunciating well, proper spelling and word usage.

>Experienced and skilled in multi-tasking, and coordinating.

>I'm able to speak clear and concise

> I'm able to adhere to my schedule and meet attendance guidelines.

>Experienced and skilled in my communication skills, monitoring multiple equipment at one time, and be very effective in my customer service skills.

  

Experience
Customer Service Representative/Workforce Management Apr 2013Present Concentrix Norcross, Ga

As an Apple Care Representative, I support many of the popular products, from iPhones to iPads to MacBooks to desktop Macs. As customer's first point of contact, I'm that friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. I'm responsible for not only listening to our customers and use my technical expertise, creativity, but I also have the passion to meet their needs and remind them that behind our great products are amazing people.

I'm also a Backup for Workforce Management, making sure that all advisors adhere to their schedule, maintaining monster board and submitted a daily report at the end of each shift.



Transport Operator Feb 2010Present Army National Gaurd Marietta, Ga

As a motor transport operator I am primarily responsible for supervising and operating wheel vehicles to transport personnel and cargo. We are the backbone of the Army's support and sustainment structure, providing advanced mobility on and off the battlefield.

Job Duties

  • I operate all wheel vehicles and equipment over varied terrain and roadways
  • I manage load, unload, and safety of personnel being transported
  • I oversee and check proper loading and unloading of cargo on vehicles and trailers
  • I employ convoy defense techniques
  • Iidentify, correct or report all vehicle deficiencies
  • I prepare vehicle for movement/shipment by air, rail or vessel
Education
High School Diploma: Business Degree (Consentration) May 2010 Tift Cunty High Tifton, Ga
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Resume Details

This is a real resume for a Customer Service Representative in Norcross, Georgia with experience working for such companies as Concentrix, Army National Gaurd. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Concentrix
  • Army National Gaurd

Previous Job Positions:

  • Customer Service Representative
  • Workforce Management
  • Transport Operator

Schools:

  • Tift Cunty High

Level of Education:

  • High School Diploma

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