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Caribbean Cruise Line - Customer Service Representative Resume Example

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Alexa Coleman
XXX XX XXXX XXX, FT. Lauderdale, FL 33312
Professional Summary

Exceptionally talented Clerical Specialist with over seven years experience in performing a variety of specialized clerical tasks involving processing, data entry, maintenance, and retrieval of records in accordance with State mandated procedures; receiving the public and providing routine assistance.


• Excellent communication and interpersonal skills • Ability to express self in writing and orally

• Well versed in organizing files in chronological, alphabetical and numerical order • Demonstrated ability to retrieve any document in a timely manner

•Ability to handle invoices • Exceptional typing speed

• Able to enter numeric data on a 10-key keypad • Less error rate

• Knowledge of working on spreadsheets • Proficient in Microsoft Excel including pivot tables

• Adept at using MS Word • Team oriented and flexible

• High attention to detail • Capacity to work under pressure

• Analytic thinking • Retrieve, sort, and file all information

• Maintain an arranged file room • Assist in training of other clerical staff in scanning key documents

• Maintain a day by day productivity log of scanning and indexing activities • Interact with clients, visitors, staff and the public

• Copy and fax, sort mail. hand out reports and memos • Sort material in accordance with filing system used

• Collect materials to be filed from company and staff • Stamp files and materials received

• Record materials removed and take back those not returned • Remove and trash out-of-date materials

• Assist with typing as required • Screen and direct incoming calls

• Determine routine problems in office • Place essential papers and materials in files

• Take photographs of all records by means of microfilming equipment • Add or remove data to file records

• Help other office workers • Type and file information on folders

• Find out where material will be filed • Locate and eliminate materials from files upon request

Customer Service Representative Jun 2014Present Caribbean Cruise Line FT. Lauderdale, FL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Clerical Oct 2012Jun 2014 911 TAG & TITLES FT. Lauderdale, FL
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Order and dispense supplies.
File Clerk/ Clerical Feb 2010Sep 2012 Law Offiices of David J. Stern Plantation, FL
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individual
  • Create, maintain, and enter information into databases.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Keep records of materials filed or removed, using logbooks or computers.
  • Add new material to file records or create new records as necessary.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Gather materials to be filed from departments or employees.
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
  • Modify or improve filing systems or implement new filing systems.
High School Diploma : Science May 2009 Piper High School Sunrise, FL
Medical Administrative Specialist Florida Career College Lauderdale Lakes , FL
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Resume Details

This is a real resume for a Customer Service Representative in FT. Lauderdale, Florida with experience working for such companies as Caribbean Cruise Line, 911 Tag & Titles, Law Offiices Of David J Stern. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Caribbean Cruise Line
  • 911 TAG & TITLES
  • Law Offiices of David J Stern

Previous Job Positions:

  • Customer Service Representative
  • Clerical
  • File Clerk


  • Piper High School
  • Florida Career College

Level of Education:

  • High School Diploma

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