Benjamin Franklin Plumbing - Customer Service Representative Resume Example

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Zoey Brooks
XXX X XXXXXXXXXX XX, Wichita, KS 67212
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented OTA with 1 year background in skilled nursing facility. Core competencies include biomechanics, nuero reeducation and geriatics as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.


Seasoned sales associate with more than 4 years of experience in fast-paced customer center environment. Excellent customer service and inventory management skills. Track record of achieving exceptional results in stocking, ordering, replenishing and maintaining product levels and greeting customers, answering their questions, explaining and escorting them to the products that are needed as well as answering phones and dealing with phone sales.

Skills
  • Active Listening
  • English Language
  • Time Management
  • Speaking
  • Writing
  • Customer and Personal Service
  • Coordination
  • Active Learning
  • Complex Problem Solving
  • Persuasion
Experience
Customer service representative Oct 2014Present Benjamin Franklin Plumbing Wichita , KS
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Occupational Therapy Assistant Mar 2014Present Genesis Rehabilitation Wichita , KS
  • Select therapy activities to fit patients' needs and capabilities.
  • Observe and record patients' progress, attitudes, and behavior and maintain this information in client records.
  • Communicate and collaborate with other healthcare professionals involved with the care of a patient.
  • Maintain and promote a positive attitude toward clients and their treatment programs.
  • Monitor patients' performance in therapy activities, providing encouragement.
  • Instruct, or assist in instructing, patients and families in home programs, basic living skills, or the care and use of adaptive equipment.
  • Implement, or assist occupational therapists with implementing, treatment plans designed to help clients function independently.
  • Evaluate the daily living skills or capacities of physically, developmentally, or emotionally disabled clients.
  • Aid patients in dressing and grooming themselves.
  • Report to supervisors, verbally or in writing, on patients' progress, attitudes, and behavior.
  • Assemble, clean, or maintain equipment or materials for patient use.
  • Alter treatment programs to obtain better results if treatment is not having the intended effect.
  • Work under the direction of occupational therapists to plan, implement, or administer educational, vocational, or recreational programs that restore or enhance performance in individuals with functional impairments.
  • Design, fabricate, or repair assistive devices or make adaptive changes to equipment or environments.
Cashier, Freight Associate Mar 2011Oct 2014 Home Depot Wichita, KS
  • Attach identifying tags to containers or mark them with identifying information.
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
  • Maintain equipment storage areas to ensure that inventory is protected.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Sales Associate Jul 2010Jan 2011 Dollar General Wichita, KS
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.
Team member Jan 2008Oct 2008 Cici's Pizza Wichita , KS
  • Oversee activities directly related to making products or providing services.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Sales and inventory management associate Oct 2007Jan 2008 Scent Chips Wichita, KS
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Transport packages to customers' vehicles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Clean display cases, shelves, and aisles.
  • Receive, open, unpack and issue sales floor merchandise.
Education
Associate of Science : Occupational Therapy Assistant Dec 2013 Newman University Wichita , KS
High School Diploma May 2010 East High School Wichita, KS

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About this resume

Customer Service Representative FROM Wichita , Kansas RESUME

This is a resume for a Customer Service Representative in Wichita, Kansas with experience working for such companies as Benjamin Franklin Plumbing and Genesis Rehabilitation. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
Newman University