Baron HR Technical - Customer Service Representative Resume Example

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Victoria Ramirez
XXXX XXXX XXXXXXX XXXX XXX, Massillon, OH 44646
Home: XXXXXXXXXXXX | XXXXXXXXXXXXXX
Summary

Seasoned, reliable expert account manager with a zeal for exceeding customer expectations. Proficient in SAP and Microsoft Office with practiced mastery in providing exemplary customer service and building successful client relationships. Impassioned and motivated with a drive for excellence. Demonstrated competence in the service industry, including direct B2B sales, and proficient in training and motivating new employees.

Skills
  • Active Listening
  • Speaking
  • Critical Thinking
  • Judgment and Decision Making
  • Service Orientation
  • Social Perceptiveness
  • Communications and Media
  • Sales and Marketing
Experience
Customer Service Representative 10/2013 to Present
Baron HR Technical/UTC Aerospace - Uniontown, Ohio
  • Provide exemplary customer service, serving as point-of-contact account manager for assigned accounts.
  • Lead problem-solving efforts pertaining to critical account and order management issues.
  • Serve as go-to for other CRMs and effectively complete assigned tasks and  projects.
  • Generate and analyze SAP reports.
Independent Sales Representative 12/2012 to 09/2013
Self-employed - Massillon, OH
  • Employed sales strategies and coordinated with other independent contractors to increase equipment sales.
  • Conducted cold calls to discuss existing manufacturer goods in addition to new products.
  • Managed on-site visits to build brand recognition and develop expanded client base.
  • Utilized social networking tools and created marketing techniques.
Customer Service Representative 08/2010 to 07/2012
Adecco/The Timken Company - Canton, Ohio
  • Analyzed issues and responded to customers in a timely manner, including troubleshooting as well as driving proper resolution of order and technical bearing issues.
  • Managed high volume of customer calls, e-mails, and faxes in a professional, timely manner.
Director of Sales 03/2010 to 06/2010
Dr. Wraps Vehicle Wraps - Canton, OH
  • Identified prospect and obtained clients for vehicle wraps and graphics.
  • Attended local social organization events (e.g., Canton Chamber of Commerce).
  • Provided marketing ideas to further enhance company's image and attract new clients.
Insurance Agent 06/2009 to 12/2009
Aflac - Canton, OH
  • Managed accounts and led claim effort.
  • Fielded prospects for new group accounts that required several face-to-face visits in addition to phone conferences.
  • Performed company research and compiled presentation materials.
  • Conducted both focused employer and employee product presentations.
Inside Sales Representative 10/2007 to 12/2008
Audio-Technica Corporation - Stow, Ohio
  • Served as account manager point-of-contact for sales.
  • Composed and delivered bid responses and completed special job requests.
  • Assisted with sales promotions and took lead to revive inactive accounts.
  • Published monthly specials to accounts via email blasts.
Account Representative 09/1998 to 10/2007
SIT Strings U.S.A. - Akron, Ohio
  • Managed inside sales for several active accounts and pursued prospect accounts regularly.
  • Stayed abreast on all products to broaden sales and heighten store awareness of merchandise.
  • Assisted with promotions for upcoming sales and attended national trade shows.
Buyer & Sales Clerk 02/1998 to 08/1998
Falls Music Center - Cuyahoga Falls, Ohio
  • Purchased merchandise for store restock and managed special orders.
  • Analyzed merchandise sales history, identified trends, and adjusted order book.
Manager 12/1993 to 02/1998
Berean Christian Stores - Akron, Ohio
  • Handled music department stock, analyzed sales, and forecasted future sales.
  • Managed special orders for customers ranging from small to larger, more specialized orders for church choirs and musicals.
  • Conducted extensive research and met special music requirements.
  • Organized special in-store concerts and events.
  • Evening Manager and Music Sales ('93/94) Supervised staff Handled closing activities, including night deposit and store lock-up.
Guitar Instructor 07/1990 to 08/1997
Manchester Music - OH
  • Served as guitar instructor and developed relationships with business clients.
Education
The University of Akron Jun 1990 Akron, OH
Bachelor of Arts: Mass-Media Communication

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About this resume

Customer Service Representative FROM Massillon , Ohio RESUME

This is a resume for a Customer Service Representative in Massillon, Ohio with experience working for such companies as Baron HR Technical and UTC Aerospace. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
The University of Akron