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Air Canada Tampa Call Center - Customer Service Representative Resume Example

Idbbee M Wborn
Professional Summary

Highly motivated Customer Service Representative , 21 years of experience with Air Canada.  Core compencies include problem resolution and ability to multi task.  Excellent technical, communication and time management skills, handles tasks with accuracy and efficiency.

  • Knowledge of MS Word & Power Point
  • Res III reservation system
  • Strong leadership and conflict resolution skills
  • Excellent interpersonal and communication skills
  • Ability to work independently with minimum supervision
09/2016 to Current
Customer Service Representative Air Canada Tampa Call Center - Tampa, FL

Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destination, special offers and other travel products;
Use Air Canada's in-house reservation systen to make new flight reservations or modify existing bookings;
Provide timely resolutions to customer inquiries, including concerns and issues to ensure customer satisfaction.
10/2000 to 09/2016
Customer Service Representative Air Canada - Washington , DC

Greeted passengers , checked documents and issued boarding passes;   Directed passenger to gates and made announcements.

Conducted passenger check-in.  Issued and revalidated tickets;  Rebooked passengers when flights were delayed or cancelled;

Acting Airport Coordinator Assignments duties included:  identifying training needs and performance issues, in cooperation  with the Training Department.  Develop and implement appropriate training and/or advise individual or service of the corrective action required.  Assisted with On The Job Training of new employees.
04/1997 to 09/2000
Customer Service Representative Air Canada LaGuardia Airport - New York, NY

Handled all aspects of customer service in a fast passed airport environment,  as well as various office duties;

Used Res III, World Tracer, and QuikCheck applications; 

Conducted boarding of aircraft in a professional and organized manner;

Assisted Passengers with retrieving delayed and damaged luggage.
Certificate : Basic Reservation Course
Air Canada University - Tampa, FL
Reservation and Ticketing.
Certicate : Airport Coordinator Training
Air Canada Training Center DCA - Washington , DC
Below the wing and operations training.
Certificate : Check-in and Ticketing
Air Canada Traning Center LAX - Los Angeles, CA
Airport Procedures and Ticketing. 
Certificate : Word Processing And Computer Technology
New York Urban League - Queens, NY
Computer Technology.
Associate of Arts: Liberal Arts
LaGuardia Community College - Flushing, NY
GPA 4.0.
Award Of Excellence Committee member.  Assisted in the selection of a candidate to present for the Award Of Excellence selection;

Air Canada's Millionaire sales Club.  Sold over one million dollars this year;

Many commendations from passengers and recognition from managers and the former COO Ben Smith.
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Resume Details

This is a real resume for a Customer Service Representative in Tampa, Florida with experience working for such companies as Air Canada Tampa Call Center, Air Canada, Air Canada Laguardia Airport. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Air Canada Tampa Call Center
  • Air Canada
  • Air Canada LaGuardia Airport

Previous Job Positions:

  • Customer Service Representative


  • Air Canada University
  • Air Canada Training Center DCA
  • Air Canada Traning Center LAX
  • New York Urban League
  • LaGuardia Community College

Level of Education:

  • Certificate
  • Certicate
  • Associate of Arts

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