ABLE Appliance - Customer Service Representative Resume Example

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Liam Johnson
XXXX X XXXXXX XXXXX XX, Falls Church, VA 22041
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
I have 7 and a half years of experience in the Customer Service field. Successful in this field with my excellent and friendly personality and interpersonal communication, which is required in Customer Service. I have assisted businesses in keeping returning and new customers satisfied. I have a strong ability to pick up new skills and knowledge, whether it be at work or on my personal time. I love to learn new skills and knowledge and gain new experiences. I have skills in using a cash register, handling cash, answering customers phone calls, billing, scheduling, documenting, and problem solving.
Skills
  • Customer and Personal Service
  • Reading Comprehension
  • Active Listening
  • Clerical
  • Critical Thinking
  • Service Orientation
  • Coordination
  • Active Learning
  • History and Archeology
  • Troubleshooting
  • Food Production
  • Food and beverage Service
  • Microsoft Excel
  • Microsoft Word
  • Powerpoint
  • Point of Sale
  • Cashier
Experience
Customer Service Representative , Jan 2008Jun 2015 ABLE Appliance, Gainesville, VA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with invoices, balance sheets, or other documents.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Schedule appointment with customer seeking repairs, parts, or diagnostics.
  • Coordinate and confirm with Technician on scheduled appointments
  • Keep a current record of staff members' whereabouts and availability.
  • Calculate and quote rates for Services
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Sales Associate, Oct 2007Jan 2008 Best Buy, Springfield, VA
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Ticket, arrange and display merchandise to promote sales.
  • Clean shelves, counters, and tables.
Sales Associate, Oct 2006Jan 2007 Macys, Vienna, VA
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Estimate and quote trade-in allowances.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Prepare merchandise for purchase.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Ticket, arrange and display merchandise to promote sales.
  • Clean shelves, counters, and tables.
  • Bag or package purchases, and wrap gifts.
Education
Bachelor of Arts, Government and International Affairs, Dec 2015 George Mason University, Fairfax, VA
High School Diploma , Jun 2006 ISA, Alexandria, VA
Languages
English, Arabic

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About this resume

Customer Service Representative FROM Falls Church , Virginia RESUME

This is a resume for a Customer Service Representative in Falls Church, Virginia with experience working for such companies as ABLE Appliance and Best Buy. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
George Mason University