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247 intouch - Customer Service Representative Resume Example

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Lillian Price
XXXX XXXXXXX XX, Denver, CO 80239
Ph: XXX XXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented customer service representative with 15 year background in customer service. Core competencies include customer service, typing and resloving the issue, as well as excellent communication and time  management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Negotiation
  • English Language
  • Clerical
  • Service Orientation
  • Production and Processing
  • Internet explorer
  • Data entry
  • Excel
  • Microsoft word
  • Stock amp
  • Epic
  • Facs
  • Typing wpm 40
  • Star
  • Power point
  • Citric
  • Avocado
  • Remedy
  • CCA
  • Right now
  • Interceptas
  • Collection
  • Skip tracing
  • Western union for payments

Experience
Customer service Representative Oct 2014Present 247 intouch Aurora, Co Taking inbound calls for customers tracking down there packages.
  • Provide assistance for customers with special billing requests.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Refer unresolved customer grievances to designated departments for further investigation.
Customer service representative Jul 2011Aug 2014 Health Care Outsourcing Denver, Co
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Review insurance policy to determine coverage.
  • Calculate premiums and establish payment method.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Post medical insurance billings.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Personal Care Provider Feb 2006Jun 2011 Queens Care Denver, co
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
  • Change dressings.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Check patients' pulse, temperature, and respiration.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Collections Jan 2003Sep 2005 First Revenue Denver, Co
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Education
High School Diploma May 1996 Manual High School Denver, Co
Associate of Science Community College of Denver Denver, Co
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Resume Details

This is a real resume for a Customer Service Representative in Denver, Colorado with experience working for such companies as 247 Intouch, Health Care Outsourcing, Queens Care. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • 247 intouch
  • Health Care Outsourcing
  • Queens Care

Previous Job Positions:

  • Customer Service Representative
  • Personal Care Provider
  • Collections

Schools:

  • Manual High School
  • Community College of Denver

Level of Education:

  • High School Diploma
  • Associate of Science

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