Baker Motor Company - Customer Service Representaive Resume Example

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David Garcia

XXXX XXXXX XXXXX XXXX, North Charleston, SC 29405

Ph: XXXXX XXXXXXXX

XXXXXXXXXXXXXXXXXXX

Qualifications:

*Strong sales closer
*Excellent Oral and written communication
*Affinity to develop positive customer relationships quickly
*Ability to train sales staff and to exceed sales goals

Experience:

Customer Service Representaive Feb 2014 －May 2014 Baker Motor Company Charleston, SC

Business Development/CSR.
Answered phone for large automotive company to ensure excellent customer satisfaction.
Scheduled appointments for repairs and warranty issues.

New Real Estate Agent Jul 2013 －Nov 2013 Brand Name Real Estate Sullivans Island, SC

Responded to all new home leads to determine customer need.
Showed property and worked with listing agents to close deals.

Property Manager Jun 2011 －May 2013 Palms Associates Charleston, SC

Managed and trained office and maintenance staff on a multi family community
Promoted within 2 months from Assistant Manager to Property Manager.

Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

Act as liaisons between on-site managers or tenants and owners.

Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

Marketing Manager Jan 2009 －Jun 2011 Pinnacle Apartment Management Decatur, GA

Responsible for leasing apartments on a 212 unit vintage community.
Consistently maintained a strong 60% closing ratio.
Developed an outside marketing campaign with local businesses for property networking and traffic generation.

Leasing Agent, Marketing Manager to Property Manager Jan 1997 －May 2008 Cornerstone/Colonial Lawrenceville, GA

Lead a team to increase renewal generation to decrease resident turnover while increasing rent 5% consistently Leased apartments in an effort to increase physical occupancy's target KPI of 96% and exceeded KPI several times with occupancy at 97-98%.
Directed file auditing according to SOX regulations and adhered to budgets with the use of Ops Technology.
Leased 88 apartments in 2008 to become a Member of the coveted Million Dollar Club.
Supervised a rehab crew during mold remediation to turn 40 apartments in 30 days in order to increase the desired occupancy needed for the property acquisition.
Led a sales team to win a portfolio wide leasing contest with a large cash prize.
Received awards for perfect monthly closeouts and reduced delinquency by 40% by aggressive collections and timely disposition filings.
Maintained strong closing ratio of 65% consistently.

Awards, Internships and Service Jan 1999 －Jan 2001 Awards and Activities

Newsletter Editor- Charleston Apartment Association - 2001 Marketing Manager of the Year - 1999 Marketing Specialist of the Year with Cornerstone Realty - 1998 Internships Newspaper Reporter for the Johnsonian, Winthrop University Rock Hill ,SC Copy Writer and Beach Patrol for WXTC Radio in Charleston, SC Production and Editing Intern for Fox-24 Charleston , SC Copy Writer and for Channel 2 Charleston, SC.

Education:

First Year Sales * MLS Training 1996 and 2011 SC Property Managers License * NALP and CAM designations Sep 2013 Real Estate School for Success SC, Columbia