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Safelite Solutions - Customer Service Represenative Resume Example

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Lucas Martin
Work History
Customer Service Represenative Oct 2011Present Safelite Solutions Chandler, AZ
  • Confer with insured's by telephone to obtain details on glass ,vehicle, home and worker compensation claims. 
  • Prepare claims for shops and adjusters.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance and what deductible will have to be met.
  • Advise insured's on shop and or services to fix there damaged property. Help with scheduling said services.
  • Assist in training new hires.
Assistant Manager May 2010Oct 2011 Famous Footwear Gilbert, AZ
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales.
  • Inventory stock on a daily, weekly, and monthly schedule. Keeping detailed logs on each. 
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed.
  •  Train, and help evaluate personnel.
  • Confer with manager and district manager on new products, and procedures.
  • Receive payment for purchased items. Process Returns
  • Count money and audit money drawers at end of the shift and prepare deposits.
Department Supervisor Jul 2004Apr 2010 Home Depot Mesa, AZ
  • Department Supervisor for Front End, Tool Rental, and Special Service Desk.
  • Enforce safety and security rules.
  • Hire, train, and evaluate personnel. Promoting or firing workers when appropriate with management approval. 
  • Train or instruct employees in job duties or company policies or arrange for training to be provided. 
  • Assign employees to specific duties following up to make sure work is completed in a timely fashion.
  • Establish and implement goals, and objectives for the department.
  • Keep records of purchases or transfers of rental tools.
  • Examine merchandise to ensure that it is correctly priced and displayed. 
  • Make sure all equipment is in good working order keeping detailed logs of all maintenance required.
  • Review inventory and sales records to prepare reports for management team.
  • Attend meetings weekly to go over all stats for the week.
  • Have monthly inspections with district managers. Maintain a 90 or better inspection score.
  • Inventory stock and record when inventory drops to a specified level. Order stock and supplies when needed. 
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Prepare rental agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
  • Keep records pertaining to purchases, sales, and requisitions of Tool Rental tools.
  • Use computers to organize and locate inventory.
  • Utilizing spreadsheet and word processing software to determine the need of new equipment.
  • Keep logs for Hazmat spills, returns, and disposal. 
Manager Feb 2003Sep 2004 Subway Murrietta, CA
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities. Keeping detailed logs of all inspections.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, and service.
  • Monitor budgets and payroll records.
  • Schedule staff hours and assign duties.
  • Maintain food and equipment inventories, and keep inventory records.
Security Team Nov 2001Nov 2002 US Navy San Diego, CA
  • Patrol Military hospital premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Stand gate guard duty day 4 to 6 hr per shift, authorize entrance of employees, visitors, and other persons to maintain security of premises.
  • Answer alarms and investigate disturbances. Identify, investigate, or resolve security breaches.
  • Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.  
  • Answer telephone calls to take messages, answer questions, and provide information or action when needed.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
  • Escort or drive motor vehicle to transport individuals to specified locations.
  • Foot Patrol among visitors, and employees to preserve security of the base and all persons on the base.
  •  Monitor CCTV in dispatch and send help when needed.
  • Qualified in 9mm hand gun, shotgun, PR24, OC spray and basic CPR.
High School Diploma Jun 1989 Appomattox County High School Appomattox , VA
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Resume Details

This is a real resume for a Customer Service Represenative in Gilbert, Arizona with experience working for such companies as Safelite Solutions, Famous Footwear, Home Depot. This is one of the hundreds of Customer Service Represenative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Represenative resume.

Previous Companies:

  • Safelite Solutions
  • Famous Footwear
  • Home Depot

Previous Job Positions:

  • Customer Service Represenative
  • Assistant Manager
  • Department Supervisor
  • Manager
  • Security Team


  • Appomattox County High School

Level of Education:

  • High School Diploma

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