Ameritas - Customer Service Represenative Resume Example

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Brooklyn Henderson
XXXX XXXXXXXXXXX XX , San Antonio , TX 78227
H: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Accomplished and energetic sales associate  with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities.
Skills
  • Customer and Personal Service
  • English Language
  • Critical Thinking
  • Reading Comprehension
  • Time Management
  • Learning Strategies
  • Computers and Electronics
  • Telecommunications
Experience
Customer Service Represenative 10/2014 - Present
Ameritas - San Antonio , Tx
  • Pay and process claims within designated authority level.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
  • Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
  • Report overpayments, underpayments, and other irregularities.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Cashier 12/2013 - 10/2014
Dunkin Donuts - San Antonio , Tx
  • Process merchandise returns and exchanges.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Stock shelves, and mark prices on shelves and items.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Child care worker 12/2013 - 05/2014
Lil Dragon den - San Antonio , Tx
  • Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills.
  • Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs.
  • Prepare reports on students and activities as required by administration.
  • Attend staff meetings, and serve on committees as required.
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
Customer Service Representive 11/2013 - 04/2014
West Telemarketing - San Antonio , Tx
  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Solicit sales of new or additional services or products.
Sales representative/ manager 10/2010 - 11/2013
Cricket communication - San Antonio , To
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Child care worker 05/2009 - 08/2010
Temple of praise - San Antonio , Tx
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children's play activities.
  • Sanitize toys and play equipment.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Assist in preparing food and serving meals and refreshments to children.
Education
Bachelor of Science: Register nurse Dec 2015 Northwest Vista college - San Antonio , Tx Did not finish stopped in 2010 when I moved to Corpus Christi
High School Diploma: May 2009 John jay high school - San Antonio , Tx

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About this resume

Customer Service Represenative FROM San Antonio , Texas RESUME

This is a resume for a Customer Service Represenative in San Antonio, Texas with experience working for such companies as Ameritas and Dunkin Donuts. The grade for this resume is 0 and is one of hundreds of Customer Service Represenative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Represenative resume.

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School Attended
Northwest Vista college