Gateway Health Plan - Customer Service RepII Resume Example

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Joseph Clark
Professional Summary

Seasoned Customer Service] with more than 15 years of experience in fast-paced Call Center. Excellent ratings

  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Reading Comprehension
  • English Language
  • Social Perceptiveness
  • Computers and Electronics
  • Critical Thinking
  • Writing
  • Service Orientation
  • Time Management
  • Complex Problem Solving
  • Coordination
  • Judgment and Decision Making
  • Persuasion
  • Active Learning
  • Mathematics
  • Monitoring
  • Negotiation
  • Telecommunications
  • Psychology
  • Troubleshooting
Customer Service Rep.II, 09/2008 to Present
Gateway Health Plan Pittsburgh, PA
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Use computers for various applications, such as database management or word processing.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular benefit is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Make copies of correspondence or other printed material.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Learn to operate new office technologies as they are developed and implemented.
Customer Service Representative, 01/2000 to 09/2008
CVS Caremark Pittsburgh, Pa
  • Handle incoming inquiries for all insurance companies.
  • Responsible for all enrollment for CVS Caremark Ordering and Shipping of all bulk request for clients CVS Caremark Direct Mail Service Handling the day to day inquires from Human Resources Department and Benefit managers.
Administrative Assistant, 04/1979 to 09/2000
Ames Lower Burrell, Pa
Customer Service Rep.-Universal,
  • Handling all inquires for CVS Caremark:.
  • Servicing all insurance inquires for different plans and members.
  • Working in a Call Center-Fast paced Environment.
  • Handling all Express Pharmacy inquiries.
Communication Specialist,
  • Mailing out enrollments for CVS/Caremark.
  • Handling daily inquiries from corporate clients and members directly.
  • Overseeing ordering and distribution off all enrollment materials.
Head Cashier, Front Line Supervisor,
  • Responsible for all cash register systems.
  • Control of all receipts, and instruction and training of cashiers.
  • Schedule number of cashiers according to business levels.
  • Correction of registers errors and balancing of it on a daily basis.
  • To insure all cashiers of accurate and balanced cash flow.
  • Training of all new hires in cash registers systems and company policies relating to loss prevention.
  • Report all cash flow problems directly to Loss Prevention manager.
  • To initiate and motivate highest customer service.
Jan 1978 New Kensington Commercial School - New Kensington, Pa
Jan 1976 Kiski Area High School - Leechburg, Pa

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About this resume

Customer Service RepII FROM TARENTUM , Pennsylvania RESUME

This is a resume for a Customer Service RepII in TARENTUM, Pennsylvania with experience working for such companies as Gateway Health Plan and CVS Caremark. The grade for this resume is 0 and is one of hundreds of Customer Service RepII resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service RepII resume.

School Attended
New Kensington Commercial School