Adecco USA - Customer Service Repersentive Resume Example

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Jackson Thompson
XXX XXX XXXXX XXX, White Oak, GA 31568
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Customer Service Representative with 4 years of specialization.. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Clerical
  • Reading Comprehension
  • Negotiation
Experience
Customer Service Repersentive Aug 2014Present Adecco USA Brunswick, GA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Hear and resolve complaints from customers or the public.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Recommend merchandise or services that will meet customers' needs.
Sales Associate Aug 2013May 2014 Friendly Express Waynesville, GA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Stock shelves, and mark prices on shelves and items.
  • Compute and record totals of transactions.
  • Compile and maintain non-monetary reports and records.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Keep periodic balance sheets of amounts and numbers of transactions.
Bill and Account Collectors Nov 2012Feb 2013 Enhanced Recovery Company Waycross, GA
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Negotiate credit extensions when necessary.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Patient Care Advocate Aug 2011Mar 2012 Express Scripts St. Mary's , GA
  • Help patients with pharmacy benefits
  • Talk to patients, doctors and pharmacist about benefits
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Representative Nov 2009Mar 2011 GSI Commerce Brunswick, GA
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
High School Diploma : Business May 2002 Brantley County High Nahunta, GA

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About this resume

Customer Service Repersentive FROM White Oak , Georgia RESUME

This is a resume for a Customer Service Repersentive in White Oak, Georgia with experience working for such companies as Adecco USA and Friendly Express. The grade for this resume is 0 and is one of hundreds of Customer Service Repersentive resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Repersentive resume.

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School Attended
Brantley County High