Comerica Bank - Customer Service Rep II Resume Example

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Imodele Ojksacn

XXXX XXXXXXXXX XXX XXXXX, Dallas, TX 75227

XXXX XXXXXXXXX XXX XXXXX, 75227, Dallas TX

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Professional Summary

Service-oriented Customer Service Rep with 7 years background in banking. Core competencies include customer service, cash handling and sales as well as excellent communication and time management skills. Handles complex tasks with accuracy and efficiency.

Skills

Customer and Personal Service

Time Management
Production and Processing

Active Listening
Social Perceptiveness

Operation Monitoring

Experience

Comerica Bank Dallas, TX Customer Service Rep II Nov 2007 ‐ Current

Receive checks and cash for deposit,and check accuracy of deposit slips. Cash checks, verify signatures and that accounts have sufficient funds. Balance teller cash drawer daily.
Scan work and pull reports daily. Record transaction information on forms or logs and notify designated personnel of discrepancies.
Service the atm daily with money and supplies.
Identify customer needs and deal with complex customers. Provide customers with information for inquiries,regarding transactions,account status,and operational issues.
Assist managers with adminstration and develop relationships with customers including daily interface. Provide basic secretarial support and coordinate reporting, report distribution and file management.

Southeastern Career Institute Dallas, TX Receptionist Feb 2004 ‐ Oct 2007

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Snelling Temporary Agency Dallas, TX Receptionist Jan 2001 ‐ Dec 2003

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Receive payment and record receipts for services.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Dialamerica Marketing Richardson, TX Sales Rep Mar 1998 ‐ Dec 2000

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased product

Listen to and resolve customer complaints regarding services, products, or personnel.

Education

Eastfield College Mesquite, Tx Associate of Arts: General Arts Dec 2015

Harcourt Learning Center Scranton, PA High School Diploma May 2000

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Receptionist Sales Rep Rep

Resume Details

This is a real resume for a Customer Service Rep II in Dallas, Texas with experience working for such companies as Comerica Bank, Southeastern Career Institute, Snelling Temporary Agency. This is one of the hundreds of Customer Service Rep II resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep II resume.

                                        Previous Companies:
                                        Comerica Bank
Southeastern Career Institute
Snelling Temporary Agency

                                

                                        Previous Job Positions:
                                        Customer Service Rep Ii
Receptionist
Sales Rep

                                

                                        Schools:
                                        Eastfield College
Harcourt Learning Center

                                

                                        Level of Education:
                                        Associate of Arts
High School Diploma

                                

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