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Ross Old Austin Cafe - Customer Service Rep and Shift Leader Resume Example

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Allison Flores
Professional Summary
  • Customer and Personal Service
  • Active Listening
  • Active Learning
  • English Language
  • Reading Comprehension
  • Coordination
  • Social Perceptiveness
  • Critical Thinking
  • Speaking
Customer Service Rep and Shift Leader Apr 2011Present Ross' Old Austin Cafe AUSTIN, TX
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
  • Set up and adjust machines and equipment.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
  • Enforce safety and sanitation regulations.
  • Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.
  • Recommend or execute personnel actions, such as hirings, evaluations, and promotions.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Babysitter Feb 2011Present Lisa Neff AUSTIN, TX
  • Maintain a safe play environment.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Sanitize toys and play equipment.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
  • Perform general personnel functions, such as supervision, training, and scheduling.
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
  • Organize and store toys and materials to ensure order in activity areas.
  • Accompany children to and from school, on outings, and to medical appointments.
Receptionist Feb 2009Jan 2010 Charles Maund Jaguar AUSTIN, TX
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Currently completing Bachelor of Arts : Social Work May 2016 Austin Community College AUSTIN, TX
High School Diploma : General Education May 2008 John B Connally High School AUSTIN, TX Volunteered with PISD Programs for Students with Special Needs under the supervision of Mr Mike Harvey. Exceptional performance resulted in the opportunity to participate and volunteer at Easter Seals Camp Oaks in the San Bernardino Mountains of California.
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Resume Details

This is a real resume for a Customer Service Rep and Shift Leader in AUSTIN, Texas with experience working for such companies as Ross Old Austin Cafe, Lisa Neff, Charles Maund Jaguar. This is one of the hundreds of Customer Service Rep and Shift Leader resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep and Shift Leader resume.

Previous Companies:

  • Ross Old Austin Cafe
  • Lisa Neff
  • Charles Maund Jaguar

Previous Job Positions:

  • Customer Service Rep and Shift Leader
  • Babysitter
  • Receptionist


  • Austin Community College
  • John B Connally High School

Level of Education:

  • Currently completing Bachelor of Arts
  • High School Diploma

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