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St Jude Medica - Customer Service Rep 1 Resume Example

Mia Cook
XXX XXXXXXXX XXX X, Minneapolis, MN 55411
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

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Goal-oriented indiviudal dedicated to high levels of customer satisfaction and meeting aggressive business goals. Hard working and dedicated with specialized knowledge in Health Insurance, Medical Devices, and Inventory Management

Skills

 Proficient in most Microsoft Office Suite applications, Macess Exp, Amysis Advance and SAP

  Exceptional written and oral communication skills

  Highly responsible, well organized and self-motivated

  Dynamic leadership qualities and a  team player

  Excellent problem solving capabilities, flexible, and creative
 Willingness to learn and face new challenges

Experience
Customer Service Rep 1 Apr 2012Present St Jude Medica St Paul, MN

 Answer incoming calls from sales representatives, hospitals, clinics and physicians

  Process customer order requests via phone, fax and email and use established principles for inventory management

  Provides inventory support for products and services

  Completes already established administrative functions to support order processing

 Serves as a liaison on de-escalating delivery issues with our external customers

Experience with Exchange Date Information
Serves as a member of  the Share Point Task Force
Serves as a member of the Team Builders Group
Senior Medicare & State Public Programs Member Representative Jun 2005Dec 2010 UCare Minneapolis, MN

  Answered incoming calls from members and worked with customers face-to-face to answer their questions

  Trained and mentored new employees on Medicare, Pharmacy Part D and Medicaid benefits

  Assisted members with meeting their needs and resolving concerns

  Met department standards for quality, availability, effectiveness, attendance, schedule adherence, and managed special projects

  Cross-trained for other internal departments

Customer Service Representative Mar 2003Jun 2005 Express Scripts Bloomington, MN

 Effectively communicated with diverse individuals to establish positive working relationships with both internal and external customers

 Served as a liaison between medical providers and members and prepared accurate, concise documentation of every contact for member records and process improvement reviews

 Utilized computer skills to verify benefits, research prescription cost, and access network information to resolve member or provider issues
Processed presciption prior authorizations for internal and external customers

Education
Bachelor of Science : Business Administration Feb 2009 National American University Brooklyn Center, MN
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Resume Details

This is a real resume for a Customer Service Rep 1 in Minneapolis, Minnesota with experience working for such companies as St Jude Medica, Ucare, Express Scripts. This is one of the hundreds of Customer Service Rep 1 resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep 1 resume.

Previous Companies:

  • St Jude Medica
  • UCare
  • Express Scripts

Previous Job Positions:

  • Customer Service Rep 1
  • Senior Medicare & State Public Programs Member Representative
  • Customer Service Representative

Schools:

  • National American University

Level of Education:

  • Bachelor of Science

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