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SOSTC - Customer Service Rep 1 Resume Example

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Isaiah Edwards
XXX XXXXXXXXXXX XXX, Milledgeville, GA 31061
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Education
Bachelor of Science: Human Services/Mental Health Dec 2013 Mercer University Macon, Ga General Studies
Associate of Science: General Studies Aug 2009 Georgia Military College Milledgeville, Ga Human Service/Mental Health Kappa Delta Epsilon
Experience
Customer Service Rep 1 Jan 2016Dec 2010 SOSTC
  • I receive and respond to routine customer phone calls.
  • Perform necessary research to answer customer inquiries.
  • Resolves customer concerns and prepare tickets.
  • I have extensive of commonly used practices, concepts, and procedures within a customer service field.
  • Proficiency in Scribe components.
  • Possess extensive knowledge of the operations of Georgia Department of Corrections policies and procedures, to ensure that vital information is communicated correctly to the customers.
Correctional Officer Nov 2002Apr 2006 Men's State Prison
  • My duties as a Correctional Officer were protecting and serving the public as a professional organization by effectively managing of citizens of Georgia.
  • Maintained the accountability of all inmates.
  • Governing decisions that provided direction and guidance in a consistent manner.
  • Completed all appropriate documentation in an accurate, thorough, legible, and timely manner.
  • Demonstrated adequate knowledge of and adheres to departmental and institutional rules, regulations, policies, and procedures.
File Room Clerk Men's State Prison
  • The job responsibilities of the File Room Clerk are completing administrative support functions for assigned organizational unit or program.
  • Served as the primary contact/ information source for an assigned activity area.
  • Conducted complex processing of documents and transactions for my assigned organizational unit.
  • Entered data from forms, records, reports, or other sources into the computer.
  • Provided advanced clerical support to assist in the management of an organizational unit.
  • Maintained the institutional filing and record keeping systems.
  • Attended department, and other staff developmental training activities to maintain the knowledge and skills necessary to perform my job effectively and efficiently.
  • I utilize my communication skills to deliver accurate information to customers/contacts in a timely and professional manner.
  • Assisted the counselors with identifying sex offenders and classification on a weekly basis.
Awards

Kappa Delta Epsilon
Honorary Professional Fraternity
March 25, 2012                     
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Resume Details

This is a real resume for a Customer Service Rep 1 in Milledgeville, Georgia with experience working for such companies as Sostc, Mens State Prison. This is one of the hundreds of Customer Service Rep 1 resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep 1 resume.

Previous Companies:

  • SOSTC
  • Mens State Prison

Previous Job Positions:

  • Customer Service Rep 1
  • Correctional Officer
  • File Room Clerk

Schools:

  • Mercer University
  • Georgia Military College

Level of Education:

  • Bachelor of Science
  • Associate of Science

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