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The Home Depot - Customer Service Rep Resume Example

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Ava Rogers
XXXX XXXXXXXXX XX, College Park, GA 30349
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Energetic, results-driven customer service professional with more than a decade of experience and a track record of working well without supervision. Proficient in conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skills
  • Active Listening
  • Critical Thinking
  • Time Management
  • Instructing
  • Complex Problem Solving
  • Administration and Management
Experience
The Home Depot Kennesaw, GA Customer Service Rep Oct 2014Present
  • Answers inbound calls from customers.
  • Quickly assesses customer needs and proactively provides solutions.
  • Provides superior customer service while handling inbound calls for order placement and product inquiry.
  • Keeps customers informed on the status of their order, reconciles errors in a cost effective manner.
  • Resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
Duty Free America Atlanta, GA Warehouse Supervisor Jan 2013Dec 2014
  • Maintains receiving, warehousing, and distribution operations.
  • Complies with federal, state, and local warehousing, material handling, and shipping requirements and enforces adherence to requirements.
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting physical counts; reconciling with data storage system.
  •  Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Supervise the staff's daily duties, work schedules and performance Performs other duties as assigned.
Project Open Hand Atlanta, GA Intern/Cook Jul 2012Sep 2013
  • Assist Executive Chef in creating meals that meet a growing demand for health-conscious consumers.
  • Assist Executive Chef in maintaining sanitation of kitchen equipment such as skillets, kettles, ovens, chillers.
  • etc.
  • Perform various assigned duties as needed.
TBI Airport Management Atlanta, GA Baggage Service Agent Jun 2010Mar 2012
  • Responsible for filling out forms related to lost, damaged, or unclaimed baggage and operating the computer system used for tracking baggage.
  • Ensuring that luggage reaches correct destination in a timely manner in sync with the owner.
Aldeasa Jvt. Duty Free Atlanta, GA Supervisor Jan 2008Jan 2010
  • Oriented, trained, scheduled, monitored, evaluated and provided direction to store staff.
  • Completed timesheets and attendance records.
Nordstrom Atlanta, GA Sales Representative Jun 2007Jan 2008
  • Greeted customers in a timely, professional and personable manner.
  • Used product knowledge and selection to provide exceptional service to customers and build my sales.
Federal Reserve Bank of Atlanta Atlanta, GA Check Payment Processor Jan 2006Jul 2006
  • Maintained and processed large sums of imaged checks in a regulated and secure environment using high speed processing equipment.
  • Applied job knowledge and experience to perform routine and periodical complex processing.
Washington Mutual Atlanta, GA Teller May 2003Oct 2005
  • Processed customer financial transactions while identifying and selling Washington Mutual products and.
  • Services beneficial to the customers needs.
  • Identified fraudulent activity to prevent potential losses to the bank.
  • Trained new employees the proper protocol in handling financial transactions.
Education
Booker T. Washington Atlanta , GA High School Diploma May 2005
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Resume Details

This is a real resume for a Customer Service Rep in College Park, Georgia with experience working for such companies as The Home Depot, Duty Free America, Project Open Hand. This is one of the hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

Previous Companies:

  • The Home Depot
  • Duty Free America
  • Project Open Hand

Previous Job Positions:

  • Customer Service Rep
  • Warehouse Supervisor
  • Intern
  • Cook
  • Baggage Service Agent

Schools:

  • Booker T. Washington

Level of Education:

  • High School Diploma

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