Sitel - Customer Service Rep Resume Example

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Hannah Wood
Professional Summary

Responsible Customer Service Rep proficient in customer interactions and handling and taking calls. Passionate and motivated, with a drive for excellence. Experienced in over 4 years of customer service experience and challenging positions.

  • Customer and Personal Service
  • Active Listening
  • Build rapport with customers.
  • Time Management
  • Computers and other  Electronic devices
  • Telecommunications
Customer Service Rep Mar 2012Present Sitel Augusta, GA
  • Type records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as troubleshooting devices, refunding money, or adjusting bills. Provide offers and recommendations based on customers' needs.
  • Show levels of empathy, patience, assurance, attentiveness and a willingness to help each and every customer.
  • Ability to explain and educate on product details, rates, charges, changes and ccds.
  • Meet or exceed customer expectations including resolving issues, having a perfect entire rep performance, expected of my company . 
Manager May 2012Mar 2013 Mcdonalds Augusta, GA
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Compile and balance cash receipts at the end of the day or shift.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Resolve customer complaints regarding food service.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Present bills and accept payments.
Team member Aug 2011May 2012 Mcdonalds Augusta, Ga
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, coupons.
  • Greet customers entering establishments.
  • Take orders, run orders, bag orders and hand out orders.
  • Make meals and products based on customers' orders and preferences.
High School Diploma May 2009 Academy of Richmond Academy Augusta, Ga
BBA: Health Administration Apr 2016 Strayer University Augusta, Ga

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About this resume

Customer Service Rep FROM Augusta , Georgia RESUME

This is a resume for a Customer Service Rep in Augusta, Georgia with experience working for such companies as Sitel and Mcdonalds. The grade for this resume is 0 and is one of hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

School Attended
Academy of Richmond Academy