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Sitel - Customer Service Rep Resume Example

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Christopher Lopez
  • XXXX XXXXX XXXXXX XXXXX, Augusta, GA 30906
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service Rep. with a solid history of achievement in Customer Service/Sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Telecommunications, Reaching Sale Goals and Ensuring Customer Satisfaction.

Skills
  • Customer and Personal Service
  • Service Orientation
  • Speaking
  • Active Listening
  • Persuasion
  • Critical Thinking
  • Coordination
  • Telecommunications
Experience
Customer Service Rep., 01/2014 to Present
Sitel Augusta, Ga
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Explain products or services and prices, and answer questions from customers.
30909, 06/2013 to 12/2013
Burger King Augusta, Ga
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
Education
High School Diploma: Business Management, May 2012 Academy Of Richmond County - Augusta, Ga
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Resume Details

This is a real resume for a Customer Service Rep in Augusta, Georgia with experience working for such companies as Sitel, Burger King. This is one of the hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

Previous Companies:

  • Sitel
  • Burger King

Previous Job Positions:

  • Customer Service Rep
  • 30909

Schools:

  • Academy Of Richmond County

Level of Education:

  • High School Diploma

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