RTA Homecare - Customer Service Rep Resume Example

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XXXXX X XX XXXXX XX, Maricopa, AZ 85138

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXX

Charlotte Murphy

Professional Summary

Service-oriented employee with 5+ years experience in customer service and 7+ years of electrical knowledge. Self-motivator with excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service
Active Listening

Service Orientation
Complex Problem Solving

Judgment and Decision Making
Computers and Electronics

Sales and Marketing
Building and Construction

Installation
Equipment Selection

Experience

Customer Service Rep Apr 2008－Mar 2013 RTA Homecare － Casa Grande, AZ

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.

Installer Feb 2005－Jan 2008 Hacienda Lighting － Scottsdale, AZ

Repair or replace wiring, equipment, or fixtures, using hand tools or power tools.
Assemble, install, test, or maintain electrical or electronic wiring, equipment, appliances, apparatus, or fixtures, using hand tools or power tools.
Plan layout and installation of electrical wiring, equipment, or fixtures, based on job specifications and local codes.
Direct or train workers to install, maintain, or repair electrical wiring, equipment, or fixtures.
Work from ladders, scaffolds, or roofs to install, maintain, or repair electrical wiring, equipment, or fixtures.

Electrician Mar 2003－Jan 2005 L&H Electric － Surprise, AZ

Connect wires to circuit breakers, transformers, or other components.
Test electrical systems or continuity of circuits in electrical wiring, equipment, or fixtures, using testing devices, such as ohmmeters, voltmeters, or oscilloscopes, to ensure compatibility and safety of system.
Plan layout and installation of electrical wiring, equipment, or fixtures, based on job specifications and local codes.
Inspect electrical systems, equipment, or components to identify hazards, defects, or the need for adjustment or repair, and to ensure compliance with codes.
Diagnose malfunctioning systems, apparatus, or components, using test equipment and hand tools to locate the cause of a breakdown and correct the problem.
Prepare sketches or follow blueprints to determine the location of wiring or equipment and to ensure conformance to building and safety codes.
Perform physically demanding tasks, such as digging trenches to lay conduit or moving or lifting heavy objects.