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Robert Sheard Insurance Agency - Customer Service Rep Resume Example

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Iihesa Njkiens
XXX XXXXXXX XXX, Terrytown , LA 70056
XXX XXXXXXX XXX, 70056, Terrytown LA
Professional Summary

Friendly and enthusiastic Customer Service Rep with 3 years of experience.

 Excellent communication and listening skills.

Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

  • Customer and Personal Service
  • Clerical
  • English Language
  • Active Listening
  • Speaking
  • Judgment and Decision Making
  • Active Learning
  • Coordination
  • Time Management
Customer Service Rep Mar 2012Current Robert Sheard Insurance Agency New Orleans , LA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Receive and place telephone calls.
  • Schedule and make appointments.
  • Make photocopies of correspondence, documents, and other printed matter.
  • Draft and type office memos.
  • Answer telephones and direct calls to appropriate staff.
  • Complete insurance or other claim forms.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Direct Service Worker Jun 2010Oct 2014 Courteous Care New Orleans , La
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.

Waiters and Waitresses May 2009Jul 2009 Sahara Cafe' gretna, la
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
  • Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
  • Load dishes, glasses, and tableware into dishwashing machines.
  • Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
  • Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
  • Carry food supplies, equipment, and utensils to and from storage and work areas.
  • Operate cash register, handle money, and give correct change.
Associate of Arts : Early Childhood Development Aug 2013 Delgado Community College New Orleans , LA
High School Diploma May 2010 West Jefferson High School Harvey , LA
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Resume Details

This is a real resume for a Customer Service Rep in Terrytown , Louisiana with experience working for such companies as Robert Sheard Insurance Agency, Courteous Care, Sahara Cafe. This is one of the hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

Previous Companies:

  • Robert Sheard Insurance Agency
  • Courteous Care
  • Sahara Cafe

Previous Job Positions:

  • Customer Service Rep
  • Direct Service Worker
  • Waiters and Waitresses


  • Delgado Community College
  • West Jefferson High School

Level of Education:

  • Associate of Arts
  • High School Diploma

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