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Key Benefit Administrators - Customer Service Rep Resume Example

XXXX XXXXXX XX , CANA , VA 24317
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXXXXX
Amelia Cooper
Summary
Detailed,motivated and well qualified person with the ability to communicate effectively with others. Strong ability to work within teams and multi-task projects to be completed with deadlines. Have been recognized as an excellent team player in jobs previously held. Great customer service skills, very motivated to learning new things and very driven to excel. Summary of Skills Strong organizational skills Problem resolution ability Courteous demeanor Cash handling Customer service expert MS Excel expert Energetic work attitude Detail-oriented Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding account activity, product, and promotions. Training Trained team of staff nurses in hospital setting to guarantee consistent quality of care Maintained compliance with regulatory standards by having monthly huddles ensuring proper knowledge of compliance Received KEIP award for excellent customer service skills and also going above and beyond for our patients
Skills
  • Customer and Personal Service
  • Active Listening
  • Clerical
  • English Language
  • Time Management
  • Active Learning
  • Judgment and Decision Making
Experience
10/2014 to Present
Customer Service Rep Key Benefit Administrators - Fort Mill, SC
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy to determine coverage.
02/2010 to 10/2014
Release Specialist Carolinas Healthcare System - Charlotte, NC
  • Recorded and filed patient data and medical records.
  • Strictly followed all federal and state guidelines for release of information.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Carefully reviewed medical records for accuracy and completion.
  • Assisted patients in completing requests for medical records.
  • Worked with physicians and nurse practitioners to get patient information released.
  • Worked actively with team to ensure turn around time goals were met.
10/2007 to 02/2010
Front Desk Receptionist NRV Pediatrics - Radford, VA
  • Worked the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled incoming and outgoing correspondence.
  • Answered multi-line phone and properly directed calls.
04/1997 to 10/2007
Senior Teller Bank of America - Radford, VA
  • Created new processes and systems for increasing customer service satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Performed opening duties of the banking center, including counting cash drawers.
  • Balanced cash drawers daily,processed transactions and provided excellent customer service.
Education
01/1996
High School Diploma:
Gateway Christian Academy - Blacksburg, VA
Associates Degree: Physical Therapy Assistant Central Piedmont Community College - Charlotte, NC
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Resume Details

This is a real resume for a Customer Service Rep in CANA, Virginia with experience working for such companies as Key Benefit Administrators, Carolinas Healthcare System, Nrv Pediatrics. This is one of the hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

Previous Companies:

  • Key Benefit Administrators
  • Carolinas Healthcare System
  • NRV Pediatrics

Previous Job Positions:

  • Customer Service Rep
  • Release Specialist
  • Front Desk Receptionist
  • Senior Teller

Schools:

  • Gateway Christian Academy
  • Central Piedmont Community College

Level of Education:

  • High School Diploma
  • Associates Degree

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