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IqorPPL - Customer Service Rep Resume Example

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  • XXX XXXXXXXXX XX, Eutawville, SC 29048
  • XXX XXXXXXXXX XX, 29048, Eutawville SC
  • XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Patient-oriented Pharmacy Technician registered in SC. Expert in customer service with top-notched computer and complex problem solving skills. Develops positive relationships with customers to ensure medical safety and business growth.

Skills
  • Critical Thinking
  • Time Management
  • Complex Problem Solving
  • Computers and Electronics
  • Active Listening
  • Courteous Demeanor
Experience
Customer Service Rep, 04/2018 to Current
Iqor/PPL North Charleston, SC
  • Determine charges for services, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Confer with customers by telephone to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Customer Service Rep, 04/2017 to 10/2017
Verizon Wireless Call Center North Charleston, SC
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Perform level 1 diagnostics to troubleshoot network and device issues. 
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Collect payments
Customer service Rep/sales, 12/2014 to 03/2017
Sprint North Charleston, SC

•   Consult with customers about software.         system design and maintenance. 

 •   Emphasize product features based on.     analyses of customers' needs and on technical knowledge of product capabilities and limitations. 

•   Maintain customer records, using automated systems. 

•   Demonstrate and explain the operation and use of products. 

Administrative Assistant, 10/2011 to 11/2014
Eutawville Community Funeral Home Inc Eutawville, SC
  • Prepare and process legal documents and papers, such as death certificates, insurance policies, funeral arrangements contracts, etc.
  • Receive and place telephone calls.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Process payroll information
Education
Certificate: Pharmacy Technician, Dec 2018 P.A.T.C.H Career Institute - Charleston, SC
Diploma: Medical Office Assisting, Jul 2008 Orangeburg-Calhoun Technical College - Orangeburg, SC
High School Diploma: May 2001 Holly Hill-Roberts High School - Holly Hill, SC
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Resume Details

This is a real resume for a Customer Service Rep in Eutawville, South Carolina with experience working for such companies as Iqorppl, Verizon Wireless Call Center, Sprint. This is one of the hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

Previous Companies:

  • IqorPPL
  • Verizon Wireless Call Center
  • Sprint

Previous Job Positions:

  • Customer Service Rep
  • Sales
  • Administrative Assistant

Schools:

  • P.A.T.C.H Career Institute
  • Orangeburg-Calhoun Technical College
  • Holly Hill-Roberts High School

Level of Education:

  • Certificate
  • Diploma
  • High School Diploma

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