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Hertz - Customer Service Rep Resume Example

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XXXX XXXXXXXXX XXXX XXXXXX, Lauderhill, FL 33313 XXXX XXXXXXXXX XXXX XXXXXX, 33313, Lauderhill FL | XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic with a solid history of achievement in customer service and sales.Motivated leader with strong organizational and prioritization abilities. 

Skills
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Systems Analysis
  • Customer and Personal Service
  • Sales and Marketing
  • Active Listening
Experience
Loaner agent 03/2018 to Current
 Mercedes Benz – Fort Lauderdale, FL
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Review insurance policy to determine coverage.
  • Inventory stock and reorder when inventory drops to a specified level.
Customer service rep 10/2017 to 03/2018
 Hertz – Hollywood, FL
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation or description.
  • Explain rental fees, policies and procedures.
  • Inspect and adjust rental items to meet needs of customer.
Return agent 08/2017 to 10/2017
 Avis budget – Hollywood, FL
Greeting customers upon return with rental vehicle,
Did inspections on rental vehicles checked for damages and fuel. Proceeded with additional charges if necessary. 
Technician 05/2017 to 08/2017
 Dish network – North Lauderdale, FL
  • Disassemble entertainment equipment and repair or replace loose, worn, or defective components and wiring, using hand tools and soldering irons.
  • Instruct customers on the safe and proper use of equipment.
  • Show and up sell customers on products.
  • displaying or mounting televisions sets with speakers.
  • Working independently with little supervision.
Department manager 10/2014 to 02/2017
 Walmart – Coral Springs, FL
Open department, load registers with cash, assign employees to work areas. Build displays, count inventory and re order product.Count cash at end of shift and input in system handling customer calls and vendors.
Education
High School Diploma: Jul 2014 Goliath Academy - Greenacres , FL
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Customer Service Rep Greeter Technician Department Manager Senior Customer Service Rep Rep

Resume Details

This is a real resume for a Customer Service Rep in Lauderhill, Florida with experience working for such companies as Mercedes Benz, Hertz, Avis Budget. This is one of the hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

Previous Companies:

  • Mercedes Benz
  • Hertz
  • Avis budget

Previous Job Positions:

  • Customer Service Rep
  • Return Agent
  • Technician
  • Department Manager

Schools:

  • Goliath Academy

Level of Education:

  • High School Diploma

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