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Charter communications - Customer service rep Resume Example

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Benjamin Taylor
XXX XXXXXX XXX, Worcester, MA 01604
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Active Learning
  • Judgment and Decision Making
Experience
Customer service rep 11/2005 to 04/2014 Charter communications Worcester, Ma
  • Confer with customers in person to provide information about products & services.  
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Customer service rep 05/2001 to 02/2004 Abbott & Son's floors Leicester, Ma
  • Greet customer in a friendly manner
  • Answer phones in a friendly and happy tone
  • Solicit sales of new or additional services or products.
  • Know all the products and what would be best for the customers needs
  • Make a proposal and close the deal
First-Line Supervisors of Retail Sales Workers 02/2000 to 04/2001 Lowes home improvement Worcester, Ma
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory or in performing services for customers.
  • Enforce safety, and security rules.
  • Perform work activities such as cleaning and organizing shelves and displays 
  • Examine merchandise to ensure that it is correctly priced and displayed.
  • Some scheduling

Education
Associates in business: Business administration 05/1987 Fisher junior college Westboro, Ma
High School Diploma 05/1968 North high Worcester , Ma
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Resume Details

This is a real resume for a Customer service rep in Worcester, Massachusetts with experience working for such companies as Charter Communications, Abbott & Sons Floors, Lowes Home Improvement. This is one of the hundreds of Customer service rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer service rep resume.

Previous Companies:

  • Charter communications
  • Abbott & Sons floors
  • Lowes home improvement

Previous Job Positions:

  • Customer service rep
  • First Line Supervisors of Retail Sales Workers

Schools:

  • Fisher junior college
  • North high

Level of Education:

  • Associates in business
  • High School Diploma

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