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Call Tech - Customer Service Rep Resume Example

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Anna Gonzales
  • XXX XXXXX XXXX, Fairburn, GA 30213
  • - XXXXXXXXXXXX
  • - XXXXXXXXXXXXXXXXXXXXX
Summary
  • Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Skills
  • Special Skills
  • Team Orientation Skills
  • Communication Skills
  • Leadership Skills
  • Problem Solving Skills
  • Speaking
  • Active Listening
  • Customer and Personal Service
  • English Language
  • Critical Thinking
  • Judgment and Decision Making
Experience
Customer Service Rep 09/2014 to 03/2015
Call Tech - Albany, Ga
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Cashier 11/2014 to 01/2015
Target - Albany , Ga
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Stock shelves, and mark prices on shelves and items.
server 11/2014 to 12/2014
Blackbeard - Albany , Ga
  • Examine trays to ensure that they contain required items.
  • Place food servings on plates or trays according to orders or instructions.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Remove trays and stack dishes for return to kitchen after meals are finished.
Crew Member 04/2013 to 11/2014
Little Caesars Pizza - Albany, GA
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
  • Store food in designated containers and storage areas to prevent spoilage.
  • Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
  • Load dishes, glasses, and tableware into dishwashing machines.
Assistant Store Manager 01/2011 to 01/2013
Family Dollar - Valdosta, GA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
RETAIL ASSOCIATE 01/2011 to 01/2012
Rue 21 - Valdosta, GA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Sales 01/2009 to 01/2010
Rue 21 - Albany, GA
  • Resolve customer complaints regarding sales and service.
  • Determine price schedules and discount rates.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Front Desk Clerk 01/2006 to 01/2008
Ovation Photography - Albany, GA
  • Greet, register, and assign pricing packages
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
Cashier 01/2005 to 01/2008
Harvey's Supermarket - Albany, GA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma: 2009 Monroe Comprehensive High School - Albany, GA
Monroe Comprehensive High School Albany, GA 2005-2009
Community Service

Volunteer, Habitat for Humanity, 2009

Collection Volunteer, Toys for Tots, March 2007

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Resume Details

This is a real resume for a Customer Service Rep in Fairburn, Georgia with experience working for such companies as Call Tech, Target, Blackbeard. This is one of the hundreds of Customer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Rep resume.

Previous Companies:

  • Call Tech
  • Target
  • Blackbeard

Previous Job Positions:

  • Customer Service Rep
  • Cashier
  • Server
  • Crew Member
  • Assistant Store Manager

Schools:

  • Monroe Comprehensive High School

Level of Education:

  • High School Diploma

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