APAC Customer Services - Customer service rep Resume Example

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Emily Bell

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Bettendorf, IA 52722

Ph: XXXXXXXXXX

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Professional Summary

Seasoned Customer Service Representative with more than 3 years of experience in fast-paced customer relations. Excellent typing and time management skills. Track record of achieving exceptional results in satisfying customers and making a profit, for the company, with my sales.

Skills

Customer and Personal Service
Mathematics

Judgment and Decision Making
Critical Thinking

Writing
Complex Problem Solving

Active Learning
Proven Leader

Experience

Customer service rep Feb 2013 －Present APAC Customer Services Davenport, IA

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Front desk clerk Jan 2012 －Feb 2013 Quality Inn & Suites Davenport, IA

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to managers as necessary.

Review accounts and charges with guests during the check out process.

Transmit and receive messages, using telephones or telephone switchboards.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

Deposit guests' valuables in hotel safes or safe-deposit boxes.

Plan, schedule or supervise the work of other employees.

Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

Arrange tours, taxis, or restaurant reservations for customers.

Education