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Alorica - Customer Service Phone Rep Resume Example

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Evelyn Howard
Professional Summary

Friendly and enthusiastic Customer Service Representative with 4+ years of specialization in fast paced enviroments. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

  • Active Listening
  • Complex Problem Solving
  • Troubleshooting
  • Sales and Marketing
  • Judgment and Decision Making
  • Team Player
  • Top Performer
Customer Service Phone Rep 11/2014 to 01/2015
Alorica Kennesaw, GA
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Check inventory records to determine availability of requested merchandise.
  • Recommend merchandise or services that will meet customers' needs.
Customer Service Phone Rep 01/2014 to 08/2014
Home Depot Kennesaw, GA
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Recommend merchandise or services that will meet customers' needs.
Cashiers 12/2011 to 04/2013
Kroger Union City, GA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Sort, count, and wrap currency and coins.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Diploma: Medical Assistant Dec 2008 Everest College - Morrow, GA
High School Diploma: May 2007 Continental Academy - Miramar, FL
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Resume Details

This is a real resume for a Customer Service Phone Rep in Atlanta, Georgia with experience working for such companies as Alorica, Home Depot, Kroger. This is one of the hundreds of Customer Service Phone Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Phone Rep resume.

Previous Companies:

  • Alorica
  • Home Depot
  • Kroger

Previous Job Positions:

  • Customer Service Phone Rep
  • Cashiers


  • Everest College
  • Continental Academy

Level of Education:

  • Diploma
  • High School Diploma

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