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Walmart - Customer Service Manager Resume Example

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John Hall
XXXX XXXXXXXXX XXXX, Greenbelt, MD 20770
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Dedicated CSR/Manager with 10 years of experience combining management and
customer service expertise.
Skills
  • Administration and Management
  • Customer Service and Relations
  • Personnel and Human Resources
  • Data Entry
  • Accounting
  • Cash Management
  • All Microsoft Works
Experience
Customer Service Manager Sep 2013Apr 2015 Walmart
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Plan budgets and authorize payments and merchandise returns.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately Counted money in cash drawers at the beginning and end of shifts to ensure the amounts were correct Processed merchandise returns and exchanges Cashed checks and paid out money after verifying signatures were correct and that written numerical amounts agreed Transfer money using MoneyGram , Walmart to Walmart and Money orders Observed and evaluated workers performance by written documentation and coachings Supervised 50 plus Hire, train and fire employees.
Assistant Branch Manager Jun 2012Apr 2013 Labor Finders Inc Suitland, MD
  • Network within communities to find and attract new business.
  • Recruit staff members and oversee training programs.
  • Greeted visitors and callers.
  • Maintained records of applicants not selected for employment.
  • Operated office equipment such as fax machines, copiers , phone systems and used computers for spreadsheets, word processing, database management and other applications.
  • Supervised 20-30 employees, scheduled work hours, resolved conflicts and determined salaries.
  • Hired workers and placed them with employers needing temporary help Informed applicants of job openings and details such as duties, responsibilities, compensation, benefits, schedules, working conditions and promotion opportunities.
  • Pay out workers on a daily/weekly basis.
  • AR collections Performed background checks, drug screening and background checks on applicants.
  • Reviewed employment applications and job orders to match applicants with job requirements using manual and computerized file searches.
  • Provided services to customers, such as order placement and account information.
  • Office and Administrative Support Workers, All Other.
Assistant Branch Manager/CSR Jan 2003Jun 2010 Labor Ready Inc Washington , DC
  • Contacted employers to solicit orders for job vacancies, determined their requirements and recorded relevant data.
  • Searched and recruited applicants for open positions through advertisements.
  • Informed job applicants of their acceptance and rejection of employment Planned, prepared and revised work schedules and duty assignments according to budget allotments, customer needs/problems, work-loads, and statistical forecasts.
  • Interviewed job applicants to obtain and verify information used to screen and evaluate them.
  • Prepared and Mailed Checks Hired and Discharged employees Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Order and dispense supplies.
AP/AR-Data Entry Clerk Aug 1999May 2002 Mattress Discounters Upper Marlboro, MD
  • Interview credit applicants by telephone or in person in order to obtain personal and financial data needed to complete credit report.
  • Prepare reports of findings and recommendations, using typewriters or computers.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Perform personal bookkeeping services.
  • Prepare and process payroll information.
  • Code documents according to company procedures.
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Receive, record, and bank cash, checks, and vouchers.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Education
High School Diploma May 1988 FluVanna High School Palmyra, VA
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Resume Details

This is a real resume for a Customer Service Manager in Greenbelt, Maryland with experience working for such companies as Walmart, Labor Finders Inc, Labor Ready Inc. This is one of the hundreds of Customer Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Manager resume.

Previous Companies:

  • Walmart
  • Labor Finders Inc
  • Labor Ready Inc

Previous Job Positions:

  • Customer Service Manager
  • Assistant Branch Manager
  • CSR
  • AP
  • AR Data Entry Clerk

Schools:

  • FluVanna High School

Level of Education:

  • High School Diploma

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