Wal Mart Supercenter - Customer Service Manager Resume Example

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Jackson Thompson

XXXX XXXXXX XXXXXX, Zion, IL 60099

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXX

Professional Summary:

Service-oriented Manager with 8+ year background in Retail Sales Management. Core competencies include fast learning, hard working and persistent as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Responsible Manager proficient in scheduling and cash handling. Passionate and motivated, with a drive for excellence. Very driven and motivated for sales and achieving goals.

Skills:

Customer Service
Speaking

Critical Thinking
Coordination

Mathematics
Problem Solving

Judgment and Decision Making
Time Management

Experience:

Customer Service Manager Aug 2009 －Present Wal-Mart Supercenter Zion, IL

Provide customer service by greeting and assisting customers, and responding to customer questions and complaints.
Resolving customer complaints within and beyond job code.
Direct and supervise employees engaged in sales, inventory-taking, tracking cash receipts, or in performing services for customers.
Cash handling may consist of $10,000+ daily.
Must maintain all cash in approximately 40 registers through out the course of the day.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties. This may consist of 45+ employees.
Enforce safety, health, and security rules between the customer as well as the employee.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities, such as cleaning and organizing shelves and displays and selling merchandise.
Consult with other managers from different departments to develop methods and procedures to increase sales and promote business.
Maintain daily credit sales from consumers between 5-8 applications during daily eight hour shift.
Ensure that all registers were properly maintained and working daily. This includes 40 registers.

Assistant Manager Jan 2009 －Aug 2009 Deb Shops Gurnee, IL

Provide customer service by greeting and assisting customers, and responding to customer questions and complaints.
Resolve customer complaints regarding sales and service.
Hire, train, and evaluate associates in sales, promoting or firing workers when needed.
Determine price schedules and discount rates.
Get to know the customer and advise each individual on types of clothing to purchase.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenses.
Sample garments on and off models; then modify designs to achieve desired effects.
Attend fashion shows and review garment magazines in order to gather information about fashion trends and customer preferences.
Coordinate monthly fashion shows with local businesses and schools.
Identify target groups for designs, looking at factors such as age and gender.
Inventory stock and reorder when inventory drops to a specified level.
Plan budgets and authorize payments and merchandise returns.
Plan and prepare work schedules and keep records of employees' work schedules and time cards. This consists of 15+ employees.

Assistant Manager Jul 2006 －Jan 2009 Claire's Boutiques Gurnee, IL

Provide customer service by greeting and assisting customers, and responding to customer questions and complaints.
Resolving customer complaints within and beyond job code.
Get to know the customer and advise each individual on types of accessories to purchase.
Sample accessories on neck models and walls, Then modify designs to achieve desired effects.
Maintain Plan-o-Grams, keeping them up to date within company guidelines.
Process daily freight in a timely manner to ensure customers have new merchandise in view as it arrives.
Direct and train all Key Holders and Sales Associates to ensure our stores productivity.
Assign employees to specific duties. This may consist of 4+ employees.
Ear piercing. Making sure this station was stocked and maintained as well.
Maintain daily sales goals making sure each customer has a basket to increase our average dollar sale.
Maintain all cash in registers and complete daily and nightly drops during scheduled shifts.
Ensure both registers were properly maintained and working daily.
Perform work activities, such as cleaning, organizing shelves, and displays.
Enforce safety, health and security rules between the customer and the employee.