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Customer service managers are responsible for how a company looks to the general public. How can you ensure the right skills are featured in your resume?
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In a customer service resume, you need to have great customer skills and be able to make sales; for a customer service manager resume, you need to have those same skills but also the skills that will help you thrive in a manager position. If you’re planning to apply for a customer service manager job, then here’s everything you need to keep in mind.
Create your resumeA customer service manager resume needs to highlight both your skills and your customer service experience. Remember, a hiring manager wants to make sure that you can do your job above everything else. The more you can display your skills and accomplishments at achieving and maintaining customer satisfaction, the more likely a hiring manager will be to bring you in for an interview.
Your resume structure will depend on the resume format you choose. A chronological format is the most common for resumes of all types, including the customer service manager resume, as it places emphasis on work history. No matter what resume format you choose, however, a customer service manager resume example will typically include these headings:
The header is technically part of the resume design. This section at the top of the resume includes your full name, contact information like your phone number, and professional social media links, such as your LinkedIn profile.
The first official section on any resume should be your resume summary or resume objective. It’s a two to three-sentence paragraph at the very top of the resume that lets recruiters get an understanding of your top skills and experiences. An objective (which is more useful for first-time job seekers) also includes a statement about your career goals.
You need a wide variety of customer service skills to work as a customer service representative, and you need even more to work as a manager. Here are a few bullet points to consider for your resume:
Note that this list includes both soft skills and hard skills. Featuring both these types of skills is ultra-important as a manager.
Your work experience section should include all of the relevant work experience you’ve had over the last ten years. Look at other customer service manager resume samples to see how they organize their work history sections. You can include other job titles in your work experience, like working at a call center or working in a supervisory manner at other jobs outside of a customer service department.
The last section is typically your education section. This section should include any formal schooling you have. Typically, you need at least a bachelor’s degree to get a job as a customer service manager, although your major may be in a variety of customer service-related fields. It’s also important that you include certifications here (e.g., project management certification) if you have any.
Create your resumeDo’s:
Don’ts:
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Yes. A cover letter can further explain your work experience and the skills necessary to excel as a customer service manager. Additionally, it lets you ask for a job interview directly. If you’re planning to apply as a customer service manager, then take a look at the customer service cover letter example first. This can help you build a better cover letter for your position.
You do need experience to become a customer service manager, but remember that you don’t need years of experience as a manager specifically. Instead, you can use your experience in other positions (e.g., as a retail worker) to prove that you have the skills necessary to be a manager. Use your past experience as a team leader and in management roles in other capacities to strengthen your resume.
Whenever you apply for a new job, you need to change up your customer service manager resume a bit. Read through the posting for resume keywords (e.g., specific skills and requirements for the job), which you can use to tailor your resume to each job application. This can help your job search go more smoothly, as you’ll be able to target a specific job posting more effectively.
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