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The Grenville Hotel - Customer Service Manager Resume Example

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Liam Johnson
XXX XXXX XXX, Bay Head, NJ 08742
XXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service & Sales Associate with a solid history of achievement in Customer Service & Sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Sales, Customer Service and Marketing.

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Administration and Management
  • Coordination
  • Service Orientation
  • Critical Thinking
  • Management of Personnel Resources
  • Time Management
  • Personnel and Human Resources
Experience
Customer Service Manager Sep 2013Present The Grenville Hotel Bay Head, NJ


  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Owner Nov 2008Present NJ PR GROUP Bay Head, NJ
  • Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.
  • Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance.
  • Consult with company officials, sales departments, and advertising agencies to develop promotional plans.
  • Gather all relevant material for bid processes, and coordinate bidding and contract approval.
  • Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.
  • Write sales outlines for use by staff.
Education
Masters: Criminology Jun 2012 University of Michigan Ann Arbor, MI
Community Service
Sandy Recovery Team Member
St Paul's UMC Bay Head NJ
2012 - Present

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Resume Details

This is a real resume for a Customer Service Manager in Bay Head, New Jersey with experience working for such companies as The Grenville Hotel, Nj Pr Group. This is one of the hundreds of Customer Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Manager resume.

Previous Companies:

  • The Grenville Hotel
  • NJ PR GROUP

Previous Job Positions:

  • Customer Service Manager
  • Owner

Schools:

  • University of Michigan

Level of Education:

  • Masters

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