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SteinMart - Customer Service Manager Resume Example

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Jacob Jones
XXXX XXXXXXXXX XXXX
Dallas, TX 75287
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Skills
  • Applied Time-Management Skills
  • Active Listening skills
  • Well-Organized
  • Creative
  • Exceptional People-skills
  • Proactive Problem-Solver
  • Loyalty
  • Self-confident
  • Integrity
  • Attention to detail
  • Operations and Control
Experience
Customer Service Manager Oct 2000Dec 2002 SteinMart Frisco, TX
  • Organized and supervised activities such as: setting out cash drawers daily, placed specific amount of cash and coins by company standards.
  • Directed and coordinated operational activities on the front-end of the establishment.
  • Trained cashiers with the intricate details of the Point-of-Sale registers when dealing with discounts and coupons while making sales.
  • Balanced cash office and deposited the days' proceeds.
  • Approved returns and exchanges to insure prompt handling for customer satisfaction.
Customer Support Representative May 1997Aug 2000 First USA/Bank One Dallas, TX
  • Utilized the computer system while accepting payments on current and delinquent accounts 30-180 days in arrears.
  • Answered customers' inquiries regarding payment arrangements on inbound and out bound calls to bring accounts to a current status in a call center setting.
  • Implemented caller verification before processing any online transactions or before discussing account with caller.
  • Maintained a daily communications log of customers to verify the number of calls processed as keeping with the company guidelines.
  • Assisted Team leader on special projects on call escalations and team management.
Lobby Services Teller Jan 1980Mar 1986 Cullen/Frost Bank Dallas, TX
  • Operated  cash register in processing transactions for customers' deposits or cashing checks
  • Balanced currency and coins by printing out a record of transactions to make sure everything was accounted for.
  • Performed audits on registers when out-of-balance with the transaction details of the cash drawer.
  • Accepted deposits for customers cashing in food stamps from retail businesses.
  • Completed change orders for retailers needed currency for the weeks payroll.
Education
Bachelor of Science: Business Administration/Marketing Sep 2012 Colorado Technical University Colorado Springs, CO
Associate of Science: Business Administration Jul 2010 Colorado Technical University Colorado Springs,, CO
Community Service

Volunteer, Plano School District, Teen-Pregnancy & Awareness and Parenting 2014-Current

Susan Komen Race for the Cure 2012- Current

Affiliations

Member Sigma Beta Delta since 2012

Member, Colorado Technical University Alumni Association

Awards

Honor Roll: Fall 2008 -  2012

President honor Roll (4.0)

Dean's list (3.50 or better)

Top 10 Sales in Retail sales, 2006

Excellences in Customer Service Awards 2001-2002

Outstanding Accomplishment Award, Grand Opening, 2000

100% Quality Score in Customer calls, June 1999

Professional Certificate in Management, June 2010

Professional Certificate in Business Concepts, May 2010

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Resume Details

This is a real resume for a Customer Service Manager in Dallas, Texas with experience working for such companies as Steinmart, First Usa, Bank One. This is one of the hundreds of Customer Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Manager resume.

Previous Companies:

  • SteinMart
  • First USA
  • Bank One

Previous Job Positions:

  • Customer Service Manager
  • Customer Support Representative
  • Lobby Services Teller

Schools:

  • Colorado Technical University

Level of Education:

  • Bachelor of Science
  • Associate of Science

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