Shaws Supermarket - CUSTOMER SERVICE MANAGER Resume Example

Icsthire Sperz

XX XXXXXXXXXX XXX, Lynn, MA 01904
XX XXXXXXXXXX XXX, 01904, Lynn MA
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Professional Summary

Service-oriented Customer Service Manager with a nine year background in fast paced retail environment. Core competencies include customer service and leadership as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Administration and Management
Customer and Personal Service

Critical Thinking
Time Management

Education and Training
Judgment and Decision Making

Experience

Customer Service Manager, 09/2009 to Current
Shaw's Supermarket – Beverly, MA

Hire and train employees, and evaluate their performance.
Resolve customer complaints.
Prepare employee work schedules.
Issue and cash money orders.
Bookkeep.
Cash handling.
Review of quarterly P&L.
Train all employees and follow all Moneygram policies and procedures.
Ordering of all supplies.
Inventory.
Monitor and track overs and shorts for general ledger.
Maintain proper budgets for labor and supplies.
Coach and discipline when necessary.
Key holder/ relief management.
Uphold all department and store policies and procedures.
Time and attendance tracking for all employees.
Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Prepare and process payroll information.
Maintain confidentiality of customers' transactions.
Provide assistance in the training and orientation of new cashiers.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Assign employees to specific duties.
Enforce safety, health, and security rules.

Teacher Qualified Assistant , 07/2008 to 09/2009
Joi Child Care Center – Lynn, MA

Complete forms in accordance with company procedures.
Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
Discuss assigned duties with classroom teachers to coordinate instructional efforts.
Enforce administration policies and rules governing students.
Assist in bus loading and unloading.
Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
Observe students' performance, and record relevant data to assess progress.
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Take class attendance and maintain attendance records.
Organize and supervise games and other recreational activities to promote physical, mental, and social development.
Participate in teacher-parent conferences regarding students' progress or problems.
Attend staff meetings and serve on committees, as required.

After School Teacher, 08/2003 to 03/2007
Abundant Life Christian School – Wilmington, MA

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
Enforce administration policies and rules governing students.
Discuss assigned duties with classroom teachers to coordinate instructional efforts.
Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Organize and supervise games and other recreational activities to promote physical, mental, and social development.
Assist librarians in school libraries.

Education