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Publix Supermarket 1434 - Customer Service Manager Resume Example

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John Hall
XXXXX XXXXXX XXXX, Bonita Springs, FL 34135
Professional Summary

Passionate and motivated Customer Service Manager seeking a position as a RIS (Retail Improvement Specialist).

Exceptional communication skills with nine years of  Customer Service experience at Publix Supermarkets.

Hard working, reliable, dedicated and level-headed.

Bi-lingual Customer Service Manager who builds and leads friendly, efficient service teams of 60+ staff.

Importance of showing associates that they can work hard, along with Publix's Code of Ethics and ------------ to achieve the level of their choice.

  • Customer and Personal Service
  • Active Listening
  • Coordination
  • Judgment and Decision Making
  • Instructing
  • Time Management
  • Administration and Management
  • Personnel and Human Resources
  • Monitoring
  • English Language
  • Service Orientation
  • Troubleshooting
  • Foreign Language
  • Computer:  Windows, Word, Excel
Customer Service Manager Dec 2013Present Publix Supermarket #1434 Naples, FL

Manage Customer Service Associates, oversee check-out areas, Customer Service desk, Event Planning area, seating area, vestibules and outside seating area.    Opens and closes the store.  Oversees the balancing of registers.     Evaluates  CS Associates.  Works with associates on Special Events/Fundraisers. 

Assistant Customer Service Manager Dec 2012Dec 2013 Publix Supermarket #635 Naples, FL
Team Leader Aug 2012Dec 2012 Publix Supermarket #414 Naples, FL
Administrative Coordinator Sep 2011Aug 2012 Publix Supermarket #1208 Naples, FL
Customer Service Associate Jan 2011Sep 2011 Publix Supermarket #365 Naples, FL
Aprons Clerk Feb 2006Nov 2010 Publix Supermarket #365 Bonita Springs, FL
Head Medic (Paramedic) May 2005Sep 2008 Lee County Government Bonita Springs, FL
Paramedic Mar 2004Apr 2008 Lee County Government Bonita Springs, FL
Training Manager - 3 stores Feb 1995May 1999 KFC (Kentucky Fried Chicken) Bonita Springs, FL Trained Managers and other staff and three (3) stores, three days a week, after graduating High School and studying for and receiving Bachelor of Science Degree to become a Paramedic.
Food Safety Jun 1995 State of Florida Bonita Springs, FL
High School Diploma Jun 1995 Portsmith High School Portsmith, NY
Associate of Science : Paramedics May 1995 ? Bonita Springs, FL
Associate of Science : Science and Business May 1995 University of New Hampshire Portsmith, NH
EMT - Emergency Medical Tech Mar 1995 ? Portsmith, NH
Various Classes through Publix Publix Supermarket Naples, FL
Community Service

Literacy Council -  Certified

NCH - Clinics as Paramedic

March of Dimes

MDA (Muscular Dystrophy Association)

United Ways of Lee and Collier Counties

Boys and Girls Club of America - Certified

Additional Information
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Resume Details

This is a real resume for a Customer Service Manager in Bonita Springs, Florida with experience working for such companies as Publix Supermarket 1434, Publix Supermarket 635, Publix Supermarket 414. This is one of the hundreds of Customer Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Manager resume.

Previous Companies:

  • Publix Supermarket 1434
  • Publix Supermarket 635
  • Publix Supermarket 414

Previous Job Positions:

  • Customer Service Manager
  • Assistant Customer Service Manager
  • Team Leader
  • Administrative Coordinator
  • Customer Service Associate


  • State of Florida
  • Portsmith High School
  • ?
  • University of New Hampshire
  • Publix Supermarket

Level of Education:

  • High School Diploma
  • Associate of Science

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