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Freedom Disposal - CUSTOMER SERVICE MANAGER Resume Example

Rtarea Osestvenn
XXXX XXXXXXXXXX XXXX XXXXXXXXX, Acworth, GA 30101
XXXX XXXXXXXXXX XXXX XXXXXXXXX, 30101, Acworth GA
XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service Representative with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities.


Responsible customer service representative proficient in managerial and customer relations. Passionate and motivated, with a drive for excellence. With over 12 years experience and multiple positions.


Goal-oriented customer service representative dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Skills
  • Customer and Personal Service
  • Active Listening
  • Social Perceptiveness
  • Critical Thinking
  • Service Orientation
  • Judgment and Decision Making
  • Active Learning
  • Management of Personnel Resources
Experience
Customer Service Manager Oct 2017Current Freedom Disposal Kennesaw, GA
Organize or work with records, using computers, to access, search or retrieve data.
Answer incoming calls; rectify all customers concerns.
Sign up new customers/make customer sales.
Make daily customer check deposits.
Sequence drivers routes.
Make changes to billing, IE: reduce quarterly rate, credit a customers account, receive payments via phone.
Closed out accounts, IE: cancellations, moving.
Confirm all suspended, hold, and inactive customers accounts; due to non-payment.
Daily/weekly sent out reminders, called customers and emailed customers pertaining to past due accounts.
Schedule repossion of containers, due to non payment.
Assessed late fees and/or 1x waive of late fee due to past due billing.
Responsible for responding to all incomimg customer emails within 24/48 hours.
Scheduling can deliveries/removals for new/canceled customers.
Customer Service Representative Aug 2016Oct 2017 Big Orange Sanitation (BOSS) Marietta, GA
Organize or work with records, using computers, to access, search or retrieve data.
Answer incoming calls; rectify all customers concerns.
Sign up new customers/make customer sales.
Make daily customer check deposits.
Sequence drivers routes.
Make changes to billing, IE: reduce quarterly rate, credit a customers account, receive payments via phone.
Closed out accounts, IE: cancellations, moving.
Confirm all suspended, hold, and inactive customers accounts; due to non-payment.
Daily/weekly sent out reminders, called customers and emailed customers pertaining to past due accounts.
Schedule repossion of containers, due to non payment.
Assessed late fees and/or 1x waive of late fee due to past due billing.
Responsible for responding to all incomimg customer emails within 24/48 hours.
Scheduling can deliveries/removals for new/canceled customers.
Zone Manager Sep 2006Aug 2016 Walmart Acworth, Georgia
Overnight Zone Manager overseeing the work of 25 associates.
Assisting with the blue prints of building the store aisles and displays.
Teaching, training and developing associates.
Checking in and receiving trucks with merchandise.
Loading and unloading merchandise, preparing for floor stock.
Assisting with the partial close down procedure of registers.
Responsible for building features on the salesfloor. 
Promtoted to Day time Zone Manager over 7 different departments, electronics, toys, pets, Health and Beauty, cosmetics, paper and chemical and grocery.
Assisted with interviewing and hiring.
Creating daily work schedules and tasks for associates within my zone.
 Resloved customers complaints regarding sales and service.
Assisted with the registers to reduce the flow of traffic on the front end and assist with customers returns.
Direct and coordinate activities involving sales of manufactured products amd services.
Plan and direct staffing, training and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Made sales to individual business owners with our merchandise and increased companies sales by 30%
Responsible for maintaining instock/out of stock and low merchandise.
Education
GED Jun 1997 High Point High School Beltsville, MD
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Resume Details

This is a real resume for a CUSTOMER SERVICE MANAGER in Acworth, Georgia with experience working for such companies as Freedom Disposal, Big Orange Sanitation Boss, Walmart. This is one of the hundreds of CUSTOMER SERVICE MANAGER resumes available on our site for free. Use these resumes as templates to get help creating the best CUSTOMER SERVICE MANAGER resume.

Previous Companies:

  • Freedom Disposal
  • Big Orange Sanitation BOSS
  • Walmart

Previous Job Positions:

  • Customer Service Manager
  • Customer Service Representative
  • Zone Manager

Schools:

  • High Point High School

Level of Education:

  • GED

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