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DS Services - Customer Service Manager Resume Example

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Lmhaasrl Etrnur
  • XXXX XXXXX XXXX, Lakeland, FL 33810
  • XXXX XXXXX XXXX, 33810, Lakeland FL
Professional Summary

Accomplished and energetic manager with a solid history of achievement in sales and customer service team management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include team motivation, quick and accurate decision making and conflict resolution.

Dedicated manager with 5 years of experience combining management and customer service expertise in multiple communication platforms spanning varied departments and motivating short term teams.

  • Critical Thinking
  • Active Listening
  • Time Management
  • Persuasive
  • Education and Training
  • Complex Problem Solving
  • Judgment and Decision Making
  • Sales
Inbound Sales Supervisor, 02/2017 to Current
Charter Communications Auburndale, FL
  • Resolve customer complaints regarding sales and service.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Excel in a high paced sales environment, drive metrics and produce improved yields.
Grocery Clerk, 08/2016 to 02/2017
Publix Lakeland, FL
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Customer Service Manager, 09/2015 to 07/2016
DS Services Lakeland, FL
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Complete forms in accordance with company procedures.
Customer Service Manager, 07/2013 to 09/2015
Sykes Enterprises Lakeland, FL
  • Direct or coordinate the customer services department of Ally Bank.
  • Set goals and deadlines for the department.
  • Confer with escalated customers by telephone to provide information about products or services, enter orders, cancel accounts, or obtain details of complaints.
  • Contact escalated customers to respond to complaint resolution.
  • Use computers for various applications, such as database management or word processing.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Supervise other clerical staff and provide training and orientation to new staff.
Customer Service Representative, 11/2010 to 06/2013
Sykes Enterprises Spokane, WA
  • Resolve problems or discrepancies concerning customers' accounts.
  • Obtain and process information required for the provision of services, such as opening liquid, term, and IRA accounts.
  • Compute financial fees, interest, and service charges.
Sales, 03/2010 to 09/2010
Dave Smith Motors Kellogg, ID
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Bachelor of Arts: Pastoral Ministries, May 2006 Pensacola Christian College - Pensacola, FL
High School Diploma: General, Jun 2002 Valley Christian School - Spokane, WA
Community Service
Organized and led program to feed 300 homeless in Lakeland 2013.
Continued program to feed 350 homeless in Lakeland 2014.
Continued program to feed 500 homeless in Lakleand 2015.
First to win Allstar award in September 2013
First to win Allstar award in First quarter 2014
First to win Allstar award in First quarter 2015
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Resume Details

This is a real resume for a Customer Service Manager in Lakeland, Florida with experience working for such companies as Charter Communications, Publix, Ds Services. This is one of the hundreds of Customer Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Manager resume.

Previous Companies:

  • Charter Communications
  • Publix
  • DS Services

Previous Job Positions:

  • Grocery Clerk
  • Customer Service Manager
  • Customer Service Representative
  • Sales


  • Pensacola Christian College
  • Valley Christian School

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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