Driven Technologies - Customer Service Manager Resume Example

Ava Rogers

XXX XXXX XXXX XXX, Long Beach, CA 90805

XXXXXXXXXXXXXXXXXXXXXXXX

Ph: XXXXX XXXXXXXX

Professional Summary

Dedicated, reliable, hard working individual looking to expand my skills and experience in the aerospace field.

Skills

Great customer service (trained)
Fast learner

Strong writing and speaking skills
Critical Thinking

Time efficient
Computer skills (Word, Outlook, Excel, Fishbowl, Internet)

Works well in groups and individually.
OSHA Certified / Trained

Trained to IPC-A-610 standard

Experience

Customer Service Manager / Technician Nov 2011－Jan 2014 Driven Technologies, Inc. Santa Ana, CA

Organize and supervise activities such as the processing of incoming and outgoing shipments.
Verify that incoming and outgoing shipments contained Certificate of Compliance.

Organize and supervise activities regarding customer repairs.

Respond and resolve customer complaints.

Take notes during company meetings and forward via e-mail the tasks that need to be completed to everyone in the company.

Receive RFQ's via e-mail and forward to the appropriate person.

Confer with suppliers to obtain bids for proposed purchases and request supplies.
Order supplies and receive Purchase Requisitions from co-workers.
Enter on Fishbowl the supplies purchased and create an in-house 'Customer Purchase Order' to track the material for inventory purposes.

Answer telephones in a professional and courteous manner.
Manage inventory.
Help with 'Build of Materials' review prior to ordering for a project.
Assemble cable harnesses and simple circuit card assemblies.
Assist in cable harnesses or CCA kitting (parts and tools).
Read over the customer's purchase order to make sure the details on shipping the product requested is included along with the due date.
File paperwork dealing with current projects to the project folder as well as paperwork dealing with ordering to the file cabinets.
Prepare file cabinets for the upcoming year with supplier's name and tax year.
If an item was received without a CofC, I contacted the supplier with the information.
QA'd the shipments upon receiving.
Assist in ATP testing of units prior to shipping.
Take notes of any discrepancies on drawings or wire lists I came across during assembly to present on close out meeting's of a project.
Assist the CEO or General Manager with any administrative work needed.

Medical Assistant - Front Office Apr 2010－May 2011 Children's Cardiology Orange, CA

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Keep the waiting rooms neat and clean for patients.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Show patients to examination rooms and prepare them for the physician.
Translate physicians and patients.

Contact medical facilities or departments to schedule patients for tests or admission.
Operate EKG on occasion.
File medical records into patients chart
Check patient eligibility
Answer phone calls
Submit authorizations to insurances.
Collect copays and deductibles.

Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Greet and log in patients arriving at office or clinic.

Schedule appointments for patients.

Data Entry Sep 2008－Apr 2010 Torrance Clinical Research Lomita, CA

Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in verification format to detect errors.

Store completed documents in appropriate locations. (Secure website)
Assist in taking a patient's vital signs.
Record patient's vital signs in file.
Attend meetings regarding the research study I was assisting the PI with.

Lead Medical Assistant Nov 2005－Apr 2010 Physician Office Support Services Torrance, CA

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Authorize drug refills and provide prescription information to pharmacies.

Clean and sterilize instruments and dispose of contaminated supplies.

Prepare and administer medications as directed by a physician.

Show patients to examination rooms and prepare them for the physician.

Explain treatment procedures, medications, diets, or physicians' instructions to patients.

Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.

Contact medical facilities or departments to schedule patients for tests or admission.

Operate electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

Change dressings on wounds.

Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Greet and log in patients arriving at office or clinic.

Schedule appointments for patients.
Collect patient's copays prior to the appointment.
Verify that the patient's insurance is accepted in the medical facility.

Key Holder / Shift Leader Dec 2003－Oct 2005 Baskin Robbins Long Beach, Ca

Supervise a team of employees of 3 or 4 during the shift
Open / Close store
Manage / Supervise cash drawers and change needed by an employee
Manage / Supervise tasks requiring completion prior to the shift end.
Trained new employees.
Supervised that great customer service was given by employees to customers.

Education

Medical Assistant Oct 2005 Maric College Carson, Ca

High School Diploma Jun 2004 Lakewood High School Lakewood , Ca

General Education - Transfer to CSU/UC: Engineer - Electrical Long Beach City College Long Beach, CA

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Customer Service Manager Technician Front Office Medical Assistant Data Entry Lead Medical Assistant Key Holder

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Driven Technologies - Customer Service Manager Resume Example

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