Crownco Inc - CUSTOMER SERVICE MANAGER Resume Example

Ocrlas O. Lvzeanelua

XXXX XXXXXXX XXXXX XXXX, Corona, CA 92880 XXXX XXXXXXX XXXXX XXXX, 92880, Corona CA | XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic Customer Service Manager with a solid history of achievement in the construction industry and customer service. Motivated leader with strong organizational and prioritizing abilities. Areas of expertise include professional skills in developing and implementing innovative solutions and multitasking between customers, builders and company. Seasoned Customer Service Manager and varies construction skills with more than 20 years of experience in a fast-paced unpredictable and ever changing environment. Firm believer in getting the job done right and with an above average customer satisfaction guarantee. Team player and a strong knowledgeable leader ready to learn, evolve and be part of a great company.

Skills

Customer Service
Bilingual

Prepper
Detail-oriented

Leadership
Articulate

Visual Learner
Ability to learn quick

People person
Power tools and hand tools

Safety procedures knowledge
Self motivated

Enthusiastic
Safety procedure knowledge

PowerPoint Microsoft Word
Word Processor and Excel

Team Player
Effective at multitasking

Excellent customer relations
Ability to learn quickly

Drywall
Painter

Electrical
Sales Force Proficient

Experience

Customer Service Manager 08/2015 to Current
Crownco Inc – Murrieta, CA

Customer Service Manager for Orange County, Rancho Cucamonga and Lake Elsinore Divisions. As a Customer Service Manager my duties and responsibilities consist of the following...

Investigating claims and resolving customers inquiries and complaints in an empathetic manner.
Investigate water damage claims.
1 to 10 years warranty claims.
Cross-train and back up other customer service managers.
Meet all customers service call guidelines including 24hrs emergency calls.
Invoice processing, collecting invoices, purchase orders, expense reports, credit memos and payment transactions.
Address employee complaints in accordance with company policies.
Create daily and weekly cash reports for accounting management.
Make appointments, meetings with homeowners, scheduling trades, subcontracting and follow up with homeowners.
Inspections, reports, photos, create proposals, go over work scope before and after finishing project with a clean and successful job performance.
Problem solving ability and experienced in developing and implementing innovative solutions.
Prep work, Final punch list items.
Assist Superintendent, Supervise subcontractors, schedule, inspection walks, meet deadlines.
Customer Service Rep, Walk throughs, schedule subcontractors and take care of claims.
Pre-screen all resumes prior to sending them to corporate hiring mangers for consideration.
Hire employees and initiate the new hire paperwork process.
Explain all of the human resources policies, procedures, laws, standards and regulations to each employee.
Organize new employee orientation schedules for all new hires.

Lead the creation of recruiting plans for all open positions.

Post positions through approved recruitment channels.

Attend trade shows throughout the year to preserve company relations with our clients.

Drywall 01/2010 to 05/2015
Rockwell Drywall Inc – San Dimas, CA

Drywall duties and responsibilities consisted of managing a drywall crew for all drywall installation, repair, texturing and plastering.
Fastening drywall panels to the inside framework of buildings.
Preparation of panels for painting by taping and finishing joints.
Worked with ceiling tile installers to build walls, arranged panels by sawing, drilling and cutting holes in panels for electrical outlets, air-conditioning units, and plumbing etc.
Management and Customer service skills were exercised on a daily bases between my crew, our customers, builders and myself to accommodate what was needed to complete the jobs at each site.