Crownco Inc - Customer Service Manager Resume Example

Customer Service Manager for Orange County, Rancho Cucamonga and Lake Elsinore Divisions.  As a Customer Service Manager my duties and responsibilities consist of the following...

• Investigating claims and resolving customers inquiries and complaints in an empathetic manner.
• Investigate water damage claims.
• 1 to 10 years warranty claims.
• Cross-train and back up other customer service managers.
• Meet all customers service call guidelines including 24hrs emergency calls.
• Invoice processing, collecting invoices, purchase orders, expense reports, credit memos and payment transactions.
• Address employee complaints in accordance with company policies.
• Create daily and weekly cash reports for accounting management.
• Make appointments, meetings with homeowners, scheduling trades, subcontracting and follow up with homeowners.
• Inspections, reports, photos, create proposals, go over work scope before and after finishing project with a clean and successful job performance.
• Problem solving ability and experienced in developing  and implementing innovative solutions.
• Prep work, Final punch list items.
• Assist Superintendent, Supervise subcontractors, schedule, inspection walks, meet deadlines.
• Customer Service Rep, Walk throughs, schedule subcontractors and take care of claims.
• Pre-screen all resumes prior to sending them to corporate hiring mangers for consideration.
• Hire employees and initiate the new hire paperwork process.
• Explain all of the human resources policies, procedures, laws, standards and regulations to each employee.
• Organize new employee orientation schedules for all new hires.

• Lead the creation of recruiting plans for all open positions. 

• Post positions through approved recruitment channels.

• Attend trade shows throughout the year to preserve company relations with our clients.