Altura Credit Union - Customer Service Manager Resume Example

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Isabella Reed
XXXXXX XXXXXXXXXXXX XXX, Indio, CA 92201
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Branch Service Specialist with 16 years of experience combining management and customer service.

Skills
  • Bilingual
    Approve or disapprove transactions within assigned authority limits.
    Perform the role of the primary or secondary Branch Security Coordinator.
    Training/Coaching Staff
    Promote sales referrals by demonstrating leadership
    Operate the office in the absence of other branch officers.
    Resolve customer issues and complaints in a timely, professional and effective manner.
     Leveraging workforce planning tools to optimize staffing.
    Insure branch staff understands, has knowledge of and adheres to operating policies, procedures and regulatory requirements.
Experience
Customer Service Manager Jun 2007Feb 2008 Altura Credit Union Rancho Mirage, Ca Working with Branch Manager, direct activities of employees in handling all branch operational, sales, and administrative responsibilities.   
Selling our accounts and products.
Opening accounts. Handling customer service issues.
Supervise, manage and train staff.
Scheduling Staff. Approving time cards.
Auditing and filling out reports for the branch.
 Proactively coach and develop branch team to meet specific performance objectives in business growth, retention, profitability and customer satisfaction.
Customer service and efficiently handling customer complaints and issues in a timely manner.
Responsible for enhancing leadership skills in service and sales delivery to meet and exceed corporate standards.
   
Customer Service Representative III Feb 2004Jun 2007 Guaranty Bank Indio, Ca Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits.  
Process loan payments.Perform outgoing wire transfers for clients. Issue cashier checks, money orders, travelers checks.
Perform cash management, customer service, balance cash drawer. Order cash for branch and Add cash to ATM and process ATM transactions and balancing.
 Proven ability to direct customers to proper staff
Well versed in recognizing customers' financial services requirements and cross sell services to meet those requirements
Senior teller Jan 2002Jun 2004 Wells Fargo Bank La Quinta, Ca Received cash and check deposits, Cash checks Issued money orders and cashier checks.
Maintained cash limits.
Uncovered customer needs beyond the immediate transaction and successfully transitioned the customer to the appropriate source to address the need.
Ensured regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Act, were adhered to.
Education
GED : General Jun 1993 Indio High School Indio, Ca

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About this resume

Customer Service Manager FROM Indio , California RESUME

This is a resume for a Customer Service Manager in Indio, California with experience working for such companies as Altura Credit Union and Guaranty Bank. The grade for this resume is 0 and is one of hundreds of Customer Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Manager resume.

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School Attended
Indio High School