Cabelas - Customer Service Lead Resume Example

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Grayson Parker
XX XXX XXXX, Soldotna, AK 99669
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented Customer Service Lead/Supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dedicated and resourceful with specialized knowledge in data entry and processing. Instrumental in motivating employees and coworkers to perform at the highest level to meet and exceed industry and safety goals.

Skills
  • Administration and Management
  • Active Listening
  • Personnel and Human Resources
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Coordination
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Negotiation
  • Time Management
  • Management of Personnel Resources
  • Computers and Electronics
  • Operations Analysis
  • Clerical
  • Instructing
  • Management of Material Resources
  • Service Orientation
  • Production and Processing
  • Operation Monitoring
  • Education and Training
  • Telecommunications
  • Troubleshooting
Experience
Customer Service Lead Sep 2007Jun 2008 Cabela's Post Falls, ID
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Customer Service Supervisor/New Hire Trainer Aug 2004Aug 2007 US Bank Coeur d' Alene, ID
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Food/Beverage Server/Bartender Sep 2003Jun 2004 Rivers Grill Council Bluffs, IA
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Clean tables or counters after patrons have finished dining.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Escort customers to their tables.
Teacher Assistant/Para Professional Aug 2001Jan 2004 Council Bluffs Community School District/Rue Elementary Council Bluffs, IA
  • Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
  • Enforce administration policies and rules governing students.
  • Discuss assigned duties with classroom teachers to coordinate instructional efforts.
  • Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms.
  • Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists.
  • Observe students' performance, and record relevant data to assess progress.
  • Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
  • Distribute tests and homework assignments and collect them when they are completed.
  • Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
  • Take class attendance and maintain attendance records.
  • Attend staff meetings and serve on committees, as required.
  • Type, file, and duplicate materials.
  • Laminate teaching materials to increase their durability under repeated use.
  • Collect money from students for school-related projects.
Education
High School Diploma : General Studies Post Falls High School Post Falls, ID

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About this resume

Customer Service Lead FROM Soldotna , Alaska RESUME

This is a resume for a Customer Service Lead in Soldotna, Alaska with experience working for such companies as Cabelas and US Bank. The grade for this resume is 0 and is one of hundreds of Customer Service Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Lead resume.

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School Attended
Post Falls High School