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Conns Corporate Office - Customer Service CSR Resume Example

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Layla Ross
XXXX XXXX XXXXXX XX, Beaumont, TX 77706
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Customer-focused Customer Service Manager with proven track record in delivering training and leadership to successful agent improvement. Innate problem-solver and customer-solutions provider in customer service, employing knowledge of agent interaction and trainging.

Skills
  • Customer/patron relationships
  • Punctual and reliable
  • Process improvement
  • Business development
  • Staff training
  • Operations management
  • Budgeting and finance
Experience
Customer Service CSR, Jul 2014Present Conn's Corporate Office, Beaumont, TX Assist customer with billing, service, and warranties.
Customer Operations Team Lead, Nov 2010Jul 2014 West Coporation, Beaumont, TX
  • Measured agent success through the development of metrics reports that identified penetrable markets.
  • Interviewed, hired, and developed 50-75 new staff members for West Corporation, within 1 month.
  • Developed client-specific solutions for Eddie Bauer resulting in increased sales.
  • Mentored 20-25 Sales, and Customer Service agents through continued training and call monitoring.
Lead Cook, Jan 2001Jul 2009 Silsbee Oaks Health Care, Silsbee, TX
  • Prepared food according to menu descriptions, nutritional restrictions, and portion specifications.
  • Spearheaded training for 8-10 kitchen staff on safety regulations, proper set-up, and food preparation standards.
  • Directed back of house operations managing cooks, sous chefs, and kitchen maintenance staff.
  • Inspected dining room areas for tidiness, cleanliness, and proper stocking of supplies.
Education
GED , Jan 1998 Beaumont ISD, Beaumont, TX
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Resume Details

This is a real resume for a Customer Service CSR in Beaumont, Texas with experience working for such companies as Conns Corporate Office, West Coporation, Silsbee Oaks Health Care. This is one of the hundreds of Customer Service CSR resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service CSR resume.

Previous Companies:

  • Conns Corporate Office
  • West Coporation
  • Silsbee Oaks Health Care

Previous Job Positions:

  • Customer Service CSR
  • Customer Operations Team Lead
  • Lead Cook

Schools:

  • Beaumont ISD

Level of Education:

  • GED

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