Universal Hospital Services - Customer Service Coordinator Resume Example

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Sophia Morris
Professional Summary

Service-oriented Customer Service Coordinator with 9 year background in Healthcare Industry. Core competencies include, analytical thinking, Customer Orientation and Managing Performance as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Critical Thinking
  • Time Management
  • Complex Problem Solving
  • Management of Personnel Resources
  • Administration and Management
  • Production and Processing
  • Equipment Maintenance
  • Troubleshooting
Customer Service Coordinator 04/2006 to Present
Universal Hospital Services Jacksonville, Fl
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Knowledge in healthcare industry
  • Mentoring/Leadership – Incomparable ability to train, coach and motivate employees to achieve maximum performance.
  • Results-oriented – Highly motivated to succeed and progress career.
  • Excellent organizational and customer service management.
  • Strong networking, promotion and advertising skills.
  • A360 management, Joint Commission, EOC committee, Patient handling
  • Work closely with various Corporate Department such as; Logistics, Accounting Fixed Assets, Capitol Sourcing. Trade Desk
  • Organized District Office in OCG, and 5S / Kaizen Process Improvement
  • Monthly Inventory, Product code and cycle counts, Scorecard, DOT compliance, ISO Compliance, SOX compliance
  • Knowledgeable as a subject matter expert with district offices including equipment management tasks, policies and procedures.
  • Maintained Quality Indicators at highest level
  • Interim Operation Manager - District
  • Interim A360 Operation Manager.-Hospital.
  • Profit and Loss, G/L code
Owner 04/2004 to 04/2006
Impact Cleaners LLC Jacksonville, Fl
Contract negotiations
Accounting / billing
Supervising contracted staff meeting
Safety inspections and ensuring construction and site safety checking and preparing site reports
Motivating the workforce problem solving
Training 10 employees and 2 Managers
Working relationship with subcontractors from various builders
Certificate of Business Administration: Business Administration Dec 1987 Clovis Vocational Training Program - clovis, CA
High School Diploma: General Jun 1987 Roosevelt High School - Fresno, CA
Community Service
Co-ed Softball Coach
Under 12 Soccer Coach
Volunteer at Destiny / Life Church with different outreach programs
Eagle Award winner with UHS
Advanced Medical Aid 210 hrs training

Honor Roll: 1984-1987

Student Athlete Award, 1984 for Basketball

Top Performer, Eagle Award 2007

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About this resume

Customer Service Coordinator FROM Jacksonville , Florida RESUME

This is a resume for a Customer Service Coordinator in Jacksonville, Florida with experience working for such companies as Universal Hospital Services and Impact Cleaners LLC. The grade for this resume is 0 and is one of hundreds of Customer Service Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Coordinator resume.

School Attended
Clovis Vocational Training Program