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Pathgroup Labs Llc - Customer Service Coordinator Resume Example

Ikm Y. Tsimh
XXXX XXXXXXX XXXX XXXX, Ladson, SC 29456
XXXX XXXXXXX XXXX XXXX, 29456, Ladson SC
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXX
Professional Summary

Dedicated to Customer Service with 30 years of experience combining insurance knowledge and customer service expertise in Property Casualty and Health Insurance. Looking for a position where my skills can be utilized and I can continue to grow.

Skills
  • Judgment and Decision Making
  • Education and Training
  • Customer and Personal Service
  • Time Management
  • Coordination
  • Troubleshooting
Experience
PathGroup Labs, LLC Nashville, TN Customer Service Coordinator/CSR Dec 2012Current
  • Began career with PathGroup as a Customer Service Representative and was promoted to Customer Service Coordinator 3/2017.
  • Assist Customer Service Supervisor and Manager in overseeing the day-to-day operations of the Customer Service department; acting Supervisor in absence of the Supervisor.
  • Train Customer Service personnel on department procedures and performance guidelines.
  • Perform all duties of Customer Service Representative including: answering all patient and insurance company calls, updating patient accounts, ordering and mailing insurance claims, and posting credit card payments.
  • Assist Supervisor in write-offs, projects and status reports. 
Insurance Center of Dunnellon Dunnellon, FL General Lines Agent Mar 2009Sep 2010
  • Quote and sell auto and homeowners policies.
  • Answer incoming calls from clients, insurance companies, vendors, and mortgage companies.
  •  Explain coverages to clients, post payments, follow up on change requests, and maintain client files.
Sheffield Insurance Agency Dunnellon, FL General Lines Agent Sep 2007Mar 2009
  • Hired as Receptionist/Secretary with the agreement I would obtain my Agents license.
  • Answer incoming calls from clients, vendors, insurance companies, and mortgage companies.
  • Post payments, obtain company reports, follow up on change requests, and maintain customer files.
  • Explain coverages with clients.
  • Quote and sell auto, homeowners, and commercial policies.
Education
Riverdale High School Ft. Myers, FL High School Diploma Jun 1980
  • While employed with Ohio Casualty Group, 1986 - 1996, took courses through Insurance Institute of America and earned Certificate in General Insurance.
  • Completed Real Estate License course at Central FL Community College and obtained license 1/2006.
  • Completed General Lines Agent on-line course through Central FL Community College and obtained license 2/2009.
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Resume Details

This is a real resume for a Customer Service Coordinator in Ladson, South Carolina with experience working for such companies as Pathgroup Labs Llc, Insurance Center Of Dunnellon, Sheffield Insurance Agency. This is one of the hundreds of Customer Service Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Coordinator resume.

Previous Companies:

  • PathGroup Labs LLC
  • Insurance Center of Dunnellon
  • Sheffield Insurance Agency

Previous Job Positions:

  • Customer Service Coordinator
  • CSR

Schools:

  • Riverdale High School

Level of Education:

  • High School Diploma

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