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Burberry PLC - Customer Service Consultant Resume Example

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Ajthoann Esriul
Professional Summary
Experienced customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. With over 5 years of customer service and retail experience, seeking managerial opportunities to maximize a well rounded skill set. 
  • Strong client relations
  • Quick learner
  • Exceptional communication skills
  • International sales support
  • Strong problem solving aptitude
  • Persuasive speaker
  • Skilled trainer
  • Skilled in call center operations
  • Customer service award
  • Familiarity with Key Performance Indicators (KPIs)
  • MS Office expert
  • Exceptional telephone etiquette 
  • Excellent time management skills 
  • Judgment and Decision Making
  • Exceptional attention to detail
Customer Service Consultant 04/2014 to Current
Burberry PLC - New York, NY
  • Use empathy and intuition to anticipate and understand customers' needs. 
  • Maintain a "Sales through service" commercial mind set and contributed to increase revenue. 
  • Use a series of dedicated systems to resolve customer queries. 
  • Gather necessary information to generate efficient practices and improve service
  • Resolve escalated customer service issues via phone, email, social media and live chat 
  • Educate customers on products, policies and services 
  • Build customer loyalty by providing excellent customer service and consistent follow up
  • Handle order processing: including payment, exchanges, returns and inventory
  • Assess and addressed product feedback including characteristics, fit, damages, etc. 
  • Manage Social Media pages (Twitter, Facebook) to service web-based customers
  • Work with Public Relations and Marketing reams to suggest better customer service through social media pages. 
  • Meet all customer call guidelines including service levels, handle time and productivity. 
Customer Service Representative 01/2012 to 07/2013
Consolidated Edison Company of New York
  • Communicated with customers via telephone, fax, Internet and email.
  • Answered incoming calls in a timely, efficient, productive and professional manner.
  • Used PC based information systems to open and close accounts and make decisions based on account information.
  • Used a computer and phone for long periods of time, which required excellent manual dexterity, and extensive use of hands.
Stock/Sales associate 11/2011 to 07/2012
Ann Taylor Loft
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Shared product knowledge with customers while making personal recommendations.
  • Verified that all merchandising standards were maintained on a daily basis.
High School Diploma: Drama & Mathematics Jun 2007 Dr. Susan S. McKinney Secondary School of the Arts - Brooklyn, N Y Drama & Mathematics Four years Varsity Basketball Team Comedy Improv Championship
Expected Degree: Liberal Arts Borough of Manhattan Community College - New York, N Y Liberal Arts
Expected Degree: Accounting SUNY college - Fredonia, N Y Accounting
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Resume Details

This is a real resume for a Customer Service Consultant in Bronx, New York with experience working for such companies as Burberry Plc, Consolidated Edison Company Of New York, Ann Taylor Loft. This is one of the hundreds of Customer Service Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Consultant resume.

Previous Companies:

  • Burberry PLC
  • Consolidated Edison Company of New York
  • Ann Taylor Loft

Previous Job Positions:

  • Customer Service Consultant
  • Customer Service Representative
  • Stock
  • Sales Associate


  • Dr. Susan S. McKinney Secondary School of the Arts
  • Borough of Manhattan Community College
  • SUNY college

Level of Education:

  • High School Diploma
  • Expected Degree

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