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Sweet Shop - Customer Service Clerk Resume Example

Julian Phillips
XXXX XX XXXXXXXX, Chicago, IL 60623
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service Rep with a solid history of achievement in driving amazing customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise includes the ability to collaborate well and manage talent. Promoting a healthy team culture and safe environment, engaging with customer with a smile and fast,  fun and friendly demeanor. 

Skills
  • Transportation
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Service Orientation
  • Complex Problem Solving
  • Time Management
Experience
Customer Service Clerk Apr 2010Dec 2013 Sweet Shop Chicago, IL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Operator/Dispatcher Jan 2007Oct 2008 Safeway Livery Service Chicago, IL
  • Schedule or dispatch delivery drivers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service.
  • Receive or prepare work orders.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Prepare daily work and run schedules.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Order supplies or equipment and issue them to personnel.
Education
High School Diploma : Basic Education Jun 2008 Marshall High School Chicago, IL
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Resume Details

This is a real resume for a Customer Service Clerk in Chicago, Illinois with experience working for such companies as Sweet Shop, Safeway Livery Service. This is one of the hundreds of Customer Service Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Clerk resume.

Previous Companies:

  • Sweet Shop
  • Safeway Livery Service

Previous Job Positions:

  • Customer Service Clerk
  • Operator
  • Dispatcher

Schools:

  • Marshall High School

Level of Education:

  • High School Diploma

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