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Illinois Tollway - Customer Service Center Resume Example

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Liam Johnson
XXXX X XXXXXXX XXXX XXXXXX, Chicago, IL 60651
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette ,who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled CSR committed to addressing customer concerns with speed, accuracy and professionalism.
Skills
  • Active Listening
  • Dedicated to process improvement
  • Energetic work attitude
  • Strong organizational skills
  • High customer service standards
  • Respectful
  • Microsoft Office proficiency
Experience
Customer Service Center Jul 2014Present Illinois Tollway Chicago, IL
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Provided accurate and appropriate information in response to customer inquiries.
  •  Verified that information in the computer system was up-to-date and accurate.
  • Served as the company's bilingual Spanish/English customer service representative
  • Maintained up-to-date records at all times
Cashier Aug 2010Oct 2011 McDonalds Chicago, IL
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean, stock, and restock workstations and display cases.
  • Serve orders to customers at windows or counters.
Education
High School Diploma Jun 2012 Orr Academy High School Chicago, IL GPA of 3.0
Involved in sports.
Member of Hispanic Heritage Club.
Medical Assistant Everest College Melrose Park , IL I am still currently enrolled in college, my expected graduation date is 12/2015. I've decided to choose a career in the medical field due to the passion I have for helping others. My mainly concern are children. Taking my career step by step into becoming a pediatrician.
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Resume Details

This is a real resume for a Customer Service Center in Chicago, Illinois with experience working for such companies as Illinois Tollway, Mcdonalds. This is one of the hundreds of Customer Service Center resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Center resume.

Previous Companies:

  • Illinois Tollway
  • McDonalds

Previous Job Positions:

  • Customer Service Center
  • Cashier

Schools:

  • Orr Academy High School
  • Everest College

Level of Education:

  • High School Diploma

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